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Overnight Hotel Supervisor

posted March 3, 2020

Renaissance Philadelphia Airport Hotel
Philadelphia, PA
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About This Job

This is a career opportunity with Interstate Hotels & Resorts.

Be responsible for the safety and security of the entire property and everyone in it. • Seek out and respond to security problems, issues, concerns, and emergency situations to protect the assets and ensure the safety and security of guests and associates. • Respond without hesitation to emergency alarms and calls for help, determine course of action, and notify appropriate authorities when warranted. • Patrol property areas, including parking lots, noting unusual circumstances or security concerns, and taking appropriate action. • Complete various security reports and forms for investigation, action and liability abatement, documenting loss or personal injury of guests or associates. Fundamentals

peaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 40 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Delivers guest request items
  • Assists with troubleshooting and resolving basic maintenance issues and requests in the absence of engineering
  • Moves trays and other hazards off floors during property walks

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Renaissance Philadelphia Airport Hotel

500 Stevens Drive
Philadelphia, PA 19113

(610) 521-5900

349 Room Hotel

www.marriott.com

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Our Hotel

Boasting an unrivaled location 1-mile from Philadelphia International Airport, our hotel offers easy access to some of the area's most popular attractions including the Wells Fargo Center and Citizens Bank Park. Before setting out to sightsee or conduct business downtown, visitors can take a moment to relax and unwind in their spacious room or suite. They can enjoy freshening up in our marble bathrooms, or finish some tasks using our work desks and high-speed Wi-Fi. We offer room service, and two on-site restaurants - The Sanctuary and Dorsey's. Both restaurants are terrific for gathering with friends or colleagues before attending an event in one of our 19 elegantly appointed meeting venues. No matter what it is that brings travelers to the City of Brotherly Love, they'll appreciate every moment they spend at Renaissance Philadelphia Airport Hotel.