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Front Desk Agent

posted January 3, 2020

The Scottsdale Plaza Resort
Scottsdale, AZ
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With a reimagined design and national recognition, The Scottsdale Plaza Resort is not only a wonderful place to stay but an even better place to work. It’s also locally owned and operated making you part of the decision making team, in other words you can make a difference every day!
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About This Job

Position Summary: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in. During their stay and even after checkout guests will look to you as an ambassador of the resort. You will communicate with staff throughout the hotel to ensure customer needs are anticipated.


Responsibilities:

  • Responsible for checking in and out guests and posting charges to their accounts.

  • Provide information about the hotel as an acting Concierge and the functions that are being held on property and the valley

  • Maintain a cash bank

  • Maintain good communication with other departments

  • Cross-trained in Reservations and PBX/Hotel Operator

  • Reservations are taken during off-hours of the Reservations department when needed

  • Responsible for answering phones

  • Complete daily checklists to ensure consistent standards are delivered.

 

Minimum Job Requirements: 

  • Must have customer service and cash handling experience.

  • Must have strong communications skills

  • Flexible hours

  • Able to stand for long periods of time

  • Ability to multi-task

 

 

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

 

The Scottsdale Plaza Resort is an Equal Opportunity Employer

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About This Employer

The Scottsdale Plaza Resort

7200 N Scotssdale Road
Scottsdale, AZ 85253

(480) 948-5000

404 Room Resort

www.scottsdaleplaza.com

A landmark Scottsdale Resort providing exceptional experiences for corporate events, social affairs and relaxing getaways. We offer 404 guest rooms and suites that are located on 40 lush acres in the shadow of Camelback Mountain. With the recent completion of our multi-million-dollar renovation including 40,000 square feet of meeting space The Scottsdale Plaza Resort has more to offer our guests and employees than ever before. The onsite services and technology at our guests’ disposal makes every stay, and every event, seamless, engaging, and comfortable making The Scottsdale Plaza Resort the place to meet.


Management Perspective:

Our management team is friendly, supportive and involved. Placing a strong emphasis on employee training and success while fostering a work-family environment that recognizes your success individually and in group activities. Our success is fueled by our belief in a better experience for our guests and employees – where hospitality is always a given, each detail is worth a second thought, and every guest interaction is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into amazing guest experiences and employee satisfaction.

We enjoy a reputation that is unrivaled in the industry, which is 100% due to employees’ commitment and passion to the total guest experience. We want YOU to be a part of that guest experience. Help us provide guests with phenomenal customer service, while growing your career and being part of the most enthusiastic, hard-working, employee loving resorts around!


Our Commitment and Benefits:

Our commitment to service extends to our employees by ensuring employees are provided with competitive compensation and enjoy countless benefits such as: food, lodging and merchandise discounts, health insurance benefits, 401(k) Savings Plan, free employee meals, bus passes, as well as avenues for significant career growth and much, much more! If working in a customer focused, fast paced, breathtaking resort setting sounds like you, then please apply to join our team!