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Hotel Operations Supervisor

posted February 19, 2020

Atlanta Marriott Suites Midtown
Atlanta, GA
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104020 l

About This Job

Job Summary

Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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About This Employer

Atlanta Marriott Suites Midtown

35 14th Street NE
Atlanta, GA 30309

1-404-876-8888

254 Room Hotel

www.marriott.com

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Discover Atlanta Marriott Suites Midtown, an upscale all-suite Atlanta Midtown hotel in the heart of Atlanta’s corporate and cultural center. Boasting more than 250 spacious suites, this premier hotel in Midtown Atlanta provides guests with plush amenities, including oversized bathrooms and sleeper sofas, for a relaxing retreat. This distinct hotel in Midtown Atlanta, GA, is the closest hotel to Crescent Avenue nightlife, and is within walking distance to Piedmont Park and Atlanta Museums. We are also only two miles from World of Coca-Cola, Centennial Olympic Park and Georgia Aquarium. Explore trendy restaurants, exciting nightlife and comedy clubs, all just minutes from our front doors. For those looking to venture outside Midtown, hop on the nearby MARTA, Atlanta’s public rail system, and take advantage of easy access to Buckhead shopping, downtown museums and much more. Whether enjoying a vacation, staycation or a business trip, our Atlanta, GA, Midtown hotel is ready to accommodate your travel needs.