Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.
As a Front Desk Agent, you will
FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Residence Inn Novi has completed a full renovation. Located off I-96 in the heart of Novi’s entertainment and business district, we’re one of the most requested hotels in Novi, MI. Our brand new, pet-friendly suites are highlighted by full kitchens with stainless steel appliances, living areas with pullout sofas and plush Marriott bedding. Guests love our free perks including daily breakfast buffet with Asian options, grocery delivery, BBQ Grill and fire pit and even an evening RI Mix with free apps and premium drinks (Mon-Wed). Our extended stay hotel sits within minutes of Farmington Hills, Wixom and Livonia, including the Suburban Collection Showplace. When work ends, the fun begins at Lucky Strike, JD Racing, Emagine Movie Theater, Twelve Oaks Mall and American Girl, all within walking distance. We are among the best hotels in Novi for international travel, offering TV Japan, and Asian market items.