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Room Service Cashier/Operator/Server

posted January 9, 2020

The Charles Hotel
Cambridge, MA
599949 l

About This Job

Providing extraordinary service to our guests, our Room Service Services provide guests with a 4 star luxury in room dining experience as requested throughout their stay. Ideal candidates will have strong knowledge and descriptions of all menu items, including wine, beer and assisting with recommendations, including knowledge of service times. This position will be responsible for answering incoming calls, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time. Once the meal is prepared you will be responsible to deliver and serve the guests.

Ideal candidates will have extraordinary hospitality skills, a minimum of 1 year of experience and the ability to anticipate guest needs. Must have good communication skills, both verbal and written. Must possess basic computational ability. Must be able to lift up to 30lbs + on a regular and continuous basis. Thorough knowledge of In-Room Dining service a plus as well as the ability to communicate effectively in the English language.

Must be flexible to work a variety of shifts which include weekends.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


About This Employer

The Charles Hotel

One Bennett Street
Cambridge, MA 02138

(617) 864-1200

295 Room Hotel

Our Hotel

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts.