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Guest Service Representative

posted February 9, 2020

Residence Inn by Marriott Fair Lakes Fairfax
Fairfax, VA
801103 l

About This Job

Job Summary

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What you’ll do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


About This Employer

Residence Inn by Marriott Fair Lakes Fairfax

12815 Fair Lakes Parkway
Fairfax, VA 22033

(703) 266-4900

114 Room Extended Stay

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Our Hotel

Whether traveling for business or pleasure, Residence Inn Fair Lakes Fairfax offers the friendly service and modern amenities necessary for a successful extended stay in Northern Virginia. Our hotel encourages endless adventures by allowing seamless access to prominent locales such as Fair Oaks Mall, George Mason University and Dulles Expo Center. When you're ready to settle down, withdraw into our apartment-style suites featuring complimentary Wi-Fi, full kitchens and separate living and sleeping areas. After a peaceful night's sleep, be sure to start the new day at our free hot breakfast buffet, where you can delight in all of your morning favorites. Maintain your exercise routine with a workout in our fitness center, a lap in our seasonal, outdoor pool or a friendly game of tennis on our Sport Court®. When it's time to focus on business, make use of our two meeting venues and the services available at our business center.