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Guest Service Agent

posted January 11, 2020

Kings' Land by Hilton Grand Vacations Club
Waikoloa, HI
78143 l

About This Job

Job Description

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine’s “Top 250” that highlights the state’s largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year’s list!

As a Guest Service Agent you will be responsible for driving company success through performing the following activities to the highest standards:

  • Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
  • Access reservation system to determine unit availability and make advance reservations or changes as required, maintaining HGV dues through the rental program and through merchandise sales
  • Provide additional services by taking and delivering packages, telephone and fax messages to owners, guests and resort staff, issuing unit keys, and maintaining safe deposit boxes
  • Maintain weekly owner and rental confirmation files and review expected check-in lists, noting comments regarding lockouts, special requests, etc.
  • Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel, as well as reporting any unresolved problems with owners and guests to management
  • Prepare and mail pre-arrival letters for owners, exchanges and owner loans, including preparing arrival packets, as well as sorting and distributing incoming mail
  • Provide information on area attractions and resort amenities
  • Type correspondence and reports for management as needed

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Demonstrate excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
  • A courteous and professional attitude when handling upset guests and difficult situations
  • Ability to adjust to schedule changes and cover shifts on short notice in order to meet business demands and flexible to work a varied schedule
  • Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
  • High school diploma or equivalent
  • Previous related experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Possess knowledge, skills, and abilities to perform the essential functions of the job with or without reasonable accommodation
  • Basic English language interpersonal skills to be able to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About This Employer

Kings' Land by Hilton Grand Vacations Club

69-699 Waikoloa Beach Drive
Waikoloa, HI 96738

(808) 881-3000

At A Glance

Kings' Land, the newest Hilton Grand Vacations Club resort on the famed Kohala Coast, offers expansive fairway views and stunning Waikoloa panoramas. Carved out of an ancient lava field, this 112-acre oasis occupies a superb location directly between two of Hawaii's finest golf courses, the Kings' Course and the Beach Course. Guests of the resort also enjoy access to the restaurants, boutiques, beaches and water recreation at the nearby Hilton Waikoloa Village Resort. In this spectacular region of Hawaii, perpetually sunny skies, dramatic vistas and world-class amenities combine to create one of the world's most desirable vacation destinations.