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Slot Operations Shift Manager

posted February 10, 2020

Potawatomi Hotel & Casino
Milwaukee, WI
812773 l

About This Job


While carrying out the job duties listed below, the Slot Operations Shift Manager will contribute to our continued success by providing unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values. 

Duties and Responsibilities (*Essential Functions) of the Slot Operations Shift Manager:

  • *Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination; addressing complaints; and resolving problems.
  • *Ensure efficient operations, administration, and performance of Slot Operations on assigned shift.
  • *Delegate and track assignments to ensure that all functions of the shift are carried out in a timely and efficient manner. 
  • *Update departmental procedure manuals and the proper documentation and storage of all relevant materials. Provide recommendations and suggestions, when appropriate, to improve policies, procedures, or the facility.
  • *Resolve guest concerns and complaints, both written and verbal, in a timely fashion.
  • *Ensure that a maximum level of guest service is achieved and adhered to throughout the department.
  • *Ensure accuracy and thoroughness of all departmental records and reports. Verify and review all shift paperwork for accuracy and investigate any discrepancies found.
  • *Promote an orderly and positive working environment throughout the Slot Department.
  • Maintain a working knowledge of all PH&C’s activities and facilities including but not limited to special promotions and events in order to provide information to team members as well as guests.
  • Maintain knowledge of gaming laws and regulations.
  • Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
  • Perform other duties as assigned.


  • A high school diploma or equivalent and 2 years of work experience in Slot Operations in a department of similar size are required.
  • Three years of supervisory/management experience are required.  A Bachelor’s Degree can take the place of 1 year of supervisory/management experience. An Associate’s Degree can take the place of 6 months of supervisory/management experience.
  • Office skills must include the ability to use standard office equipment and the ability to demonstrate Microsoft Excel skills. 
  • The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency.
  • The ability to read and interpret written instructions and diagrams.
  • The ability to maintain discretion in handling confidential information.
  • The ability to interact and communicate with guests and team members at all levels of the organization professionally, in verbal form and demonstrated written form, including the ability to speak in front of small groups.
  • The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  • While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 30 pounds on a regular basis without assistance or more with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.    

Working ConditionsThe noise level in the work environment is usually moderate to loud. When on the casino floor the noise level increases.  The facility is not smoke free.

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About This Employer

Potawatomi Hotel & Casino

1721 West Canal Street
Milwaukee, WI 53233


381 Room Casino

About Us

Potawatomi Hotel & Casino is owned and operated by the Forest County Potawatomi Community. The business provided a way for the Forest County Potawatomi to pull themselves out of poverty and improve the lives of others.

Different than other businesses, the gaming and hospitality revenues generated here have always served a greater purpose of preserving heritage, tradition and providing vital services. This unique purpose is captured in the mission of Potawatomi Hotel & Casino: Entertain our guests and create opportunity for our tribe, team members and community.

Creating opportunities is demonstrated in many tangible ways throughout Potawatomi Hotel & Casino. From employing nearly 3,000 people, making it one of the top 25 employers in Milwaukee, to contributing to the community through the Heart of Canal Street charity program which helps local children’s non-profit organizations—positive impacts created by the business can be seen both inside and outside the property.

When the business first opened, it was small, but as it grew, so did its ability to open new doors for people. In 1991, the Forest County Potawatomi opened as a 45,800-square foot bingo hall in Milwaukee, making it the first off-reservation gaming operation in the country. By taking on new challenges and growing the business through thoughtful planning for the future, the Tribe has seized an opportunity that has now flourished for more than two decades.

Over time, the property has grown physically and matured into an entertainment destination, a respected business and a major resource, supporting the community. Physically, Potawatomi Hotel & Casino has implemented three major expansions: one in 2000, one in 2008, and most recently, the addition of a $150-million hotel in 2014.

Along the way this growth has translated into expanded entertainment and dining offerings, greater engagement in the community and more opportunities for team members. Today, Potawatomi Hotel & Casino attracts more than 6 million visitors annually, making it one of the largest entertainment destinations in the Midwest.