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Front Desk

posted February 11, 2020

Residence Inn Orlando Lake Mary
Lake Mary, FL
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766006 l

About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Agent, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with four to five years’ of experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Orlando Lake Mary

825 Heathrow Park Lane
Lake Mary, FL 32746

(407) 995-3400

119 Room Extended Stay

www.marriott.com

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Our Hotel

Residence Inn by Marriott® is the extended-stay hotel that offers smartly appointed suites with a large living area, work station, free Wi-Fi, as well as a full kitchen with a fridge, stove, oven and microwave. Our TripAdvisor Hall of Fame hotel offers a free hot breakfast buffet in the morning and the Residence Inn Mix@, a complimentary evening social, on a variety of weeknights. Lake Mary is home to the corporate headquarters for Deloitte and Verizon. Located in the center of Florida's High Tech Corridor, this hotel offers easy access to the attractions of Orlando and world famous Daytona Beach. The Residence Inn Orlando Lake Mary is the perfect all-suite hotel to compliment the prestigious north Orlando communities of Heathrow and Lake Mary, minutes from the Orlando Sanford International Airport and Seminole Sports Complex. Plus, a variety of trend setting restaurants, shopping and entertainment venues are within walking distance.