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Systems Optimization Support Analyst - Hotel Company

posted February 18, 2020

Hospitality Ventures Management Group
Atlanta, GA
HVMG Corporate Office (based in Atlanta) is looking for a detailed orientated, motivated, self-starter to assist with day to day support of all software as service technology platforms used within the organization; Accounting, Communication and Operations.
655170 l

About This Job

Why You Want to Work for Us...

HVMG is a growing property ownership and management company with opportunities for development and growth for Excellent individuals.

The Ideal Candidate for this Position

The ideal candidate is a detailed oriented individual who loves implementing and ensuring processes are followed! You will be responsible for supporting the users of the various software as service technology platforms that HVMG leverages and support the HVMG IT team by ensuring all systems are fully optimized and fully utilized at every level to drive improved results.  You will be skilled at managing processes, holding people accountable and building relationships across different departments.

What you will be doing

Provide HVMG process and systems support for new acquisitions and dispositions. Assist with the management the implementation, adoption, and optimization of any future systems, process, and initiatives.

  • Manage the operations reporting system (ProfitSword):

    • Setup new user/ modify access; Perform quarterly user audit.

    • Help hotel operations by opening support tickets on their behalf

  • Maintain current ERP (M3 Accounting) for changes including chart of account activations and user additions/removals, AP Vendor Setup. Perform quarterly user audit.

  • Manage the time and attendance system (Hotel Effectiveness) for changes to users, help with Labor Standards Plans and deliver training.

  • Manage SharePoint internal communication/resource platform; ensure users are set up correctly; the site is utilized accordingly, modify design as needed and deliver training.

  • Process Concur Expense Report weekly and load data into ERP

  • Assist with management of HVMG corporate email accounts, distribution groups

  • Ensure hotels are PCI compliant by tracking/managing Quarterly online IP scans and ensuring PCI training is performed yearly by all credit card handling staff.

  • Work with Cash Management to ensure proper VCC (Corporate Spend) payments are correct


  • Must be a citizen of this country or possess a valid work permit.
  • Bachelor's degree from a four year college or university with a degree in business or IT.

  • 2 plus years relevant experience, this should include Project Management and  Service Technology Platforms in a single or multiple business unit.

  • Ability to provide structure and process in implementing new technologies and establishing training programs

  • Ability to create complex financial models in Excel and thorough understanding of advanced Excel macros, links, workbooks, formulas, etc.


  • Medical / Dental / Vision 
  • Life Insurance / Long Term Disability /Short Term Disability
  • 401Kwith a match!
  • Paid Vacation Days / Paid Personal Days /Paid Holidays
  • Associate recognition events & celebrations!

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA.

Compensation: Highly competitive salary and highly attainable bonus program

Compensation: Competitive Salary


About This Employer

Hospitality Ventures Management Group

One Lakeside Commons
900 Hammond Drive, Suite 325
Atlanta, GA 30328

(404) 467-9299

Management Company

Our Aspiration

To be the most sought-after employer, operator and partner in hospitality.

Our Purpose

Be Excellent in all that we DO so our Associates, Guests and Partners LOVE us!

What We Value

Talent, Relationships and Performance.

Our Commitment to Talent

“We are in the talent and relationship business, we just happen to run hotels.”
-Robert Cole, HVMG President & CEO

At HVMG, our focus is on having and creating an excellent experience as an associate and sharing that with our guests. Our hotels have unique personalities and associates, and we strive to recognize and embrace their uniqueness. The GM is the CEO of his or her hotel.

To ensure that we always deliver excellence, HVMG constantly seeks feedback from key stakeholders to improve our management service offerings and results. Those stakeholders include our General Managers. Here are the results from our recent General Manager Opinion Survey:

  • 95.2% satisfaction working as a General Manager with HVMG
  • 95.9% would recommend others to work for the company

Additionally, there are countless comments stating their LOVE of our culture, citing HVMG’s “entrepreneurial environment”, ”freedom to make decisions”, and “…being the CEO is not lip service”, among many others.