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Summer Hospitality Management Internship 2020 Full-Time Temporary

posted January 29, 2020

Hyatt Place Oklahoma City Airport
Oklahoma City, OK
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“People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds at Aimbridge!”
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About This Job

JOB SUMMARY

This ten to twelve week structured program contains assignments that will provide learning objectives that give students the opportunity to gain hands on experience in the hotel industry. The internship exposes a student to various departments at a designated Aimbridge property or properties.


Come Meet Aimbridge! 

Oklahoma State University - February 18th & 19th  we will be meeting applicants at the Hospitality Career Fair and conducting interviews the next day!


EDUCATION & EXPERIENCE

• Working towards bachelor’s degree (B.A.) or associate’s degree (A.A.) in hospitality, hotel or tourism management from four-year or two-year College or University; or equivalent combination of education and experience.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Knowledge of and ability to appropriately interrupt and follow policies and procedures.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Adaptability to demanding/fast paced environment.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB DUTIES & FUNCTIONS


OPERATIONS TRACK:

· Guest Service Gold

· Learn 7 key elements of service that will leave a lasting impression on each guest.

· Front Desk Representative

· Greets, registers and assigns rooms to guests.

· Promptly and efficiently deals with guests’ requests and complaints.

· Answers and routes calls as appropriate; takes guest messages with accuracy.

Guestroom Attendant

· Cleans rooms in accordance to specific brand and company minutes per room standard.

· Replenishes guest room supplies.

· Complete room inspections.

Maintenance Employee

· Maintains cleanliness of public areas, storage areas, and parking lot.

· Replaces warn or damaged parts.

· Maintains and services pool and spa areas including testing and recording as stated by state and city regulations.

· Complete an inventory for all supplies and tools.

· Conduct preventative maintenance on guestrooms.

· Conduct safety checks.

Management/Sales

· Understanding of company/franchise standards.

· Review hotels guest tracking reports.

· Understanding of cost controls.

· Review Daily Checklist.

· Monitor the hiring of new associates.

· Discuss daily trends with management.

· Attend a sales call.

· Works with sales team to understand department functions.

· Review hotels web site and other social media sites.

· Review hotels budget.

· Other duties as assigned.


 FOOD & BEVERAGE TRACK:

· Guest Service Gold

· Learn 7 key elements of service that will leave a lasting impression on each guest.

Restaurant Server

· Service guests with all food and beverage requirements.

· Be familiar with the organization of the restaurant and lounge and know the function of each job position.

· Clear, clean and reset tables as needed.

· Be familiar with the operation of the P.O.S. system.

· Carry out cashiering functions in closing checks and end of shift paperwork.

· Perform opening and closing procedures, and side work duties according to station rotation assignment.

 Kitchen Cook

· Cooks food in quantities according to menu and number of persons to be served.

· Inventories food, supplies and equipment weekly.

· Orders kitchen supplies as needed.

· Ensures all temp logs and waste logs are maintained daily.

· Directs personnel assisting in preparation and serving of meals.

· Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.

Breakfast Attendant/Club Lounge Attendant

· Prepares and serves menu items to sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner.

Frequently checks buffet line to replenish food, beverages and supplies needed.

· Sets out plates, cups, bowels, utensils and napkins for guests to use.

· Removes and disposes of leftover food at end of breakfast shift. Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.

· May keep daily or weekly records of foods used and consumed.

· Prepare and serve hot, cold, and/or other beverages. Stock Ice, glassware, and supplies.

· Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.

Management/Sales

· Understanding of company/franchise standards.

· Review hotels guest tracking reports.

· Understanding of cost controls.

· Review Daily Checklist.

· Monitor the hiring of new associates.

· Discuss daily trends with management.

· Attend a sales call.

· Works with sales team to understand department functions.

· Review hotels web site and other social media sites.

· Review hotels budget.

· Other duties as assigned.

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About This Employer

Hyatt Place Oklahoma City Airport

1818 South Meridian Avenue
Oklahoma City, OK 73108

(405) 682-3900

126 Room Hotel

www.hyatt.com

Our Hotel

Travelers will discover easy, convenient accommodations at the Hyatt Place Oklahoma City Airport hotel. They will enjoy our convenient location near Will Rogers Airport, The Outlet Shoppes at Oklahoma City, Oklahoma City Zoo, downtown Oklahoma City, and many more great OKC attractions. At our newly renovated hotel in Oklahoma City, guests enjoy modern rooms and friendly hospitality that complement your travel style. We offer many great amenities including our outdoor pool, 24hr fitness center, free Wi-Fi, and on-site dining.

  • Pool
  • 24/7 Gym
  • 24-hour Business Center
  • Breakfast
  • All-day dining
  • Bar

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.