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Guest Service Agent (/Evening) Part-Time

posted January 27, 2020

Homewood Suites by Hilton Atlanta-Galleria/Cumberland
Atlanta, GA
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67436 l

About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About This Employer

Homewood Suites by Hilton Atlanta-Galleria/Cumberland

3200 Cobb Pky
Atlanta, GA 30339

(770) 988-9449

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Northwest Atlanta all-suite hotel near Dobbins AFB

Welcome to the Homewood Suites by Hilton® Atlanta-Galleria/Cumberland hotel in the Cumberland/Galleria business district, a short distance to I-75 and I-285 access, as well as Dobbins Air Force Base. Walk to Cumberland Mall and local restaurants, or use the shuttle service for trips within a 5-mile radius of the hotel. Explore greater Atlanta attractions, including the Georgia Aquarium, The World of Coca-Cola, Six Flags Over Georgia and White Water Theme Parks. The hotel’s location is convenient to Cobb Galleria Convention Center and local businesses such as Lockheed Martin, Coca Cola Enterprises and General Electric.

Experience our 124-suite hotel with the comforts of home. With a full-service business center, it’s perfect for extended stays or business trips. When the work day is done, play a game of basketball on the outdoor sports court or swim in the outdoor pool. Enjoy a workout in the fitness center or at the local gym where passes are included with your stay. Challenge a friend to a game of pool. Join us for our daily hot full breakfast and evening dinner and drinks* served Monday through Thursday. Unwind in one of our one- or two-bedroom suites with fully equipped kitchens and separate living areas. King suites feature extra space and a fireplace. Let us stock your refrigerator with your favorite groceries. Homewood Suites by Hilton® Atlanta-Galleria/Cumberland is your home away from home.

*Local and state laws apply

Our Suites

Relax in our one- and two-bedroom suites which offer separate living areas for work, study, and entertainment. Enjoy a free movie from the on-site shop in the lobby or watch HD television and premium cable on your suite’s flat-panel TV. Prepare a meal in your suite’s kitchen equipped with granite countertops, a two-range stove, microwave, and full-sized refrigerator. For additional space, reserve a larger King Suite with a fireplace.

Our Suites

Guest Perks

At your Homewood Suites by Hilton hotel, you’ll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning and evening dinner and drinks* Monday through Thursday. We offer a complimentary grocery shopping service - and if you forget something, there’s a 24-hour on-site convenience store. Other benefits include newspaper delivery every weekday, and complimentary WiFi. It’s all you need to make yourself at home.

*Local and state laws apply

Guest Perks

Hotel Amenities and Services

Featuring all-suite accommodations this Homewood Suites hotel brings you the comforts of home and the convenience of the office. Our suites include a full kitchen, hot full breakfast daily, evening dinner and drinks Monday - Thursday, business center and high-speed internet access to keep you comfortable and connected.

For Your Business Convenience

  • Business Center
  • Express Mail
  • Fax
  • Meeting Rooms
  • Modem
  • Photo Copying Service
  • Printer

For Your Family’s Comfort and Convenience

  • High chairs
  • Playpen

For Your Comfort and Convenience

  • Baggage Storage
  • Beverage Area, Complimentary
  • Breakfast Area, Complimentary
  • Coin Laundry
  • Concierge Desk
  • Elevators
  • Guest Activity/Recreation Desk
  • Laundry/Valet Service
  • Local Area Transportation
  • Luggage Hold
  • Multi-Lingual Staff
  • On-Site Convenience Store
  • Safety Deposit Box
  • Snack Shop

For Your Fitness and Recreation Convenience

  • Basketball
  • Fitness Room
  • Pool
  • Pool Table

For Your Accessibility Needs

The Following Features Are Available:

  • Accessible Rooms
  • Accessible business center
  • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
  • Accessible parking spaces for cars in the self-parking facility
  • Accessible public entrance
  • Accessible registration desk
  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
  • Accessible route from the hotel’s accessible public entrance to the business center
  • Accessible route from the hotel’s accessible public entrance to the exercise facilities
  • Accessible route from the hotel’s accessible public entrance to the spa
  • Accessible route from the hotel’s accessible public entrance to the swimming pool
  • Accessible swimming pool
  • Accessible transportation with advance notice
  • Assistive listening devices for meetings upon request
  • Closed captioning on televisions or closed captioning decoders
  • Serv support animals welcome
  • TTY for guest use
  • Van-accessible parking in the self-parking facility

The Following Features Are Not Available:

  • Accessible exercise facility
  • Hotel’s parking is valet only