Responsible in achieving the room and catering sales objectives of his/her markets and business segments.
Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.
Maintains and updates sales records manually and electronically as required.
Duties & Responsibilities:
Constant customer contact directed towards existing customers and potential customers.
Identifies and handles sales leads effectively and efficiently.
Represents the hotel and participates in domestic and international sales activities.
Creative contribution to product and sales development.
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.
Monitors and reports on market and competition within own market segment.
Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
Active distribution of product information and creates awareness in the markets and business segments or responsibility.
Participates in planning and realization of sales campaigns together with the Sales Manager within defined market segments.
Active participation and submission of reports at sales meetings.
Assists in planning and coordinating sales activities and events.
Assists in coordinating the development of all promotional material.
Managers account base and maintains all customer information up to date manually and electronically.
Provides ongoing advice and support to the department.
Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.
Abides by the 1Hotel Employee Handbook.
Abides by both the hotel and SH group policies and procedures.
Analyses, evaluates and improves personal performance on a continual basis.
Carries out other tasks as directed by the Sales Manager.
Job Knowledge / Skill:
Knowledge and experience in Internet and other major computer programs.
Ability to use Sales and Front Office computer systems.
Knowledge in Corporate, Leisure, MICE and Catering.
Ability and understanding of the market and competition.
Additional Skill required:
Excellent written and spoken Mandarin & English are a must.
Good computer skills with minimum requirement in use of Microsoft Windows XP or higher, Microsoft Office 2000 or higher, Internet and other popular software.
Good interpersonal & communication skills.
Ability to work independently and as a team.
The ambitious property will be the first Chinese development for the brand, developed in partnership with Sunshine Insurance Group and designed by Oval Partnership. The hotel will feature 294 guestrooms and suites, 1 Hotels signature organic spa and expansive fitness center and pool.
An on-site farm will be run and managed by the property, providing fresh and organic fruits and vegetables for the 15,000 square feet of signature restaurants and lounges, and more than 6,000 square feet of catering and meeting rooms.