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Front Office Supervisor

posted February 1, 2020

Four Points by Sheraton Los Angeles Westside
Culver City, CA
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739246 l

About This Job

It’s all about the people for you. You have mastered customer service and you are excited about helping customers have an amazing experience.  You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  • AM/PM SHIFTS Required

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Four Points by Sheraton Los Angeles Westside

5990 Green Valley Circle
Culver City, CA 90230

(310) 641-7740

196 Room Hotel

www.marriott.com

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Our Hotel

Travelers will settle in for a relaxing stay in Los Angeles at the Four Points by Sheraton Los Angeles Westside. Stylishly redesigned and 100% smoke free, we're within easy reach of southern California's finest and only three miles from Los Angeles International Airport. Guests can start their morning with a workout or a refreshing swim in our newly transformed facilities. Evenings have never been cozier than in front of our roaring outdoor fireplace. The Four Points by Sheraton - Comfort Bed beckons from our 196 guest rooms, complete with free Internet, great in-room amenities and grab n’ go food options. We know our guests like choices and that's why our Lobby Restaurant has over 20 beers, ales and premium liquors. We have everything guests need, right here at Four Points by Sheraton Los Angeles Westside.