posted February 4, 2020Sheraton San Diego Hotel & Marina
We are seeking an experience Front Office Supervisor, for our Overnight shifts. Candidates would have progressive Hotel / Resort Front Office operations experience.
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Assist staff with expediting problem payments (e.g., problems processing credit card).
Follow up with guest regarding satisfaction with guest-related issues.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Perform other reasonable job duties as requested.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
1 Year of Supervisory experience required
High School Diploma Required, College Degree Preferred
EOW / Drug Free Employer, according to all applicable laws
Sheraton San Diego Hotel & Marina dazzles guests with waterfront views, sophisticated accommodations and four-star amenities. Benefiting from an excellent location on Harbor Island, our resort places the best of San Diego nearby; enjoy proximity to downtown, Gaslamp Quarter, San Diego Zoo and Petco Park. Arrive via a complimentary shuttle from San Diego International Airport and refresh in our light-filled accommodations, each featuring its own private balcony or patio, plus signature Sheraton amenities. Waterfront views and finely crafted American cuisine are on display at Harbor's Edge, or stop by Quinn's Ale House for a refreshing microbrew. Families will love our sprawling outdoor pool complex, offering ample opportunities to soak in the San Diego sunshine; our hotel also boasts a 24-hour, state-of-the-art fitness center and luxury spa. Featuring over 115,000 square feet of venue space accentuated by waterfront views, our Harbor Island resort is an inspired choice for a wedding or meeting in San Diego.