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Front Desk Agent/Navigator

posted February 6, 2020

Renaissance Providence Downtown Hotel
Providence, RI
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Are you passionate about the guest experience? At Renaissance, we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting.
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About This Job

At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.

You'll want to work here

People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.


What You Will Be Doing

  • The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
  • Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
  • Impresses guests with quality and timely service in a pleasant and friendly manner.

Requirements

  • Pleasant phone voice along the consistent proper use of the English language.
  • Consistent professional attitude and behavior with effective listening and communication skills.
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
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About This Employer

Renaissance Providence Downtown Hotel

5 Avenue of the Arts
Providence, RI 02903

(401) 919-5000

272 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Our building, once a Masonic Temple dating back to the 1920s, offers a unique blend of historic architecture and modern amenities. Travelers will delight in easy access to Brown University, Providence College and the Providence Performing Arts Center. When guests are ready to retire, they can unwind in upscale rooms and suites. We offer sophisticated d├ęcor, complimentary Wi-Fi and flat-screen TVs for ultimate relaxation. Guests can order a meal to their door with our convenient room service, or enjoy a meal at Public Kitchen & Bar, serving delicious American cuisine and refreshing cocktails. Guests who need to host an event can utilize our nine sleek venues, catering options and planning services. We can accommodate business conventions and social celebrations of up to 500. Active travelers can enjoy a heart-pumping workout in our 24-hour fitness center.