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Hotel Sales Manager

posted February 5, 2020

Hampton Inn & Suites Grand Rapids-Airport 28th St
Grand Rapids, MI
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793669 l

About This Job

  • Responsible for learning the hotel(s) brand and strategy
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Responsible for obtaining appropriate approvals for contracts per SOP (airlines, major sporting events, etc...)
  • Negotiate contracts according to company standards
  • Be aware of departmental revenue and up sell at every possible opportunity
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Research and understand demand generators, new business sources, and use the internet as a prospecting tool
  • Prepares resumes for groups prior to group arrival and review all details in weekly meeting
  • Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Partner with third party meeting planners such as HelmsBriscoe, HPN, Conference Direct to generate additional leads and bookings
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Conducts tours of the hotels and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Completes daily/weekly/monthly reports as directed by the DOS/GM
  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
  • Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
  • Communicates any product or service issues to DOS or GM
  • Divides selling time equally between hotels or as directed by the DOS/GM
  • Maintains a presence and is accessible at each hotel per the direction of the DOS/GM
  • Work client-related special events
  • Abides by Prime Time Selling hours
  • Participates in MOD program as required
  • Other duties as assigned

DESIRED EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred
  • Minimum of 2 years in hotel customer service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Outgoing personality
  • Maintains a professional image at all times through appearance and dress
  • Ability to work collaboratively with hotel service team in providing exceptional customer service
  • Clear, concise written and verbal communication skill
  • Demonstrate ability to achieve sales goals
  • Proactive sales approach; assertive and fast paced, driven to succeed
  • Excellent time management skills
  • Understands need time strategy as developed by Revenue Management
  • Must have flexible work hours that may include evenings, weekends, and holidays

JOB COMPETENCIES:

  • Approachability
  • Coachable
  • Customer Focus
  • Interpersonal Savvy
  • Problem Solving
  • Functional/Technical Skills
  • Integrity/Trust
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About This Employer

Hampton Inn & Suites Grand Rapids-Airport 28th St

5200 28th Street SE
Grand Rapids, MI 49512

(616) 575-9144

98 Room Hotel

hamptoninn3.hilton.com

At A Glance

Stay at our Hampton Inn & Suites Grand Rapids-Airport 28th Street hotel where you’ll find natural scenery and contemporary venues nearby. Situated in a shopping plaza behind Target, our three-story hotel is a short drive from Interstate 96 and about 10 miles from downtown Grand Rapids, Michigan. Ride our shuttle from the Gerald R. Ford International Airport. Admire the swans, turtles and other wildlife in the large pond next to our hotel. Reserve a seat for a stage production at the Grand Rapids Civic Theatre or shop at Woodland and Centerpointe malls. Choose between a hockey game at Van Andel Arena and tours of the Gerald R. Ford Museum and the Grand Rapids Public Museum. Schedule your visit during ArtPrize or Restaurant Week.

Start your day right with Hampton’s free hot breakfast and ask our friendly, knowledgeable team members for restaurant recommendations for lunch or dinner. After a busy day return to your comfortable guest room featuring a clean and fresh Hampton bed®. Each room offers free high-speed internet access, a 27-inch television, alarm clock radio and coffeemaker. Upgrade to a suite for more space, a microwave oven and mini-refrigerator. Plan tomorrow’s activities while reclining on your bed using our convenient lap desk. Refresh with a WaterPik® shower spray.