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Front Desk Agent

posted February 6, 2020

DoubleTree by Hilton Hotel Atlanta - Roswell
Roswell, GA
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About This Job

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

 

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

 

Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

 

  • Perform all check-in and check-out tasks
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  • Manage online and phone reservations
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  • Inform customers about payment methods and verify their credit card data
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  • Register guests collecting necessary information (like contact details and exact dates of their stay)
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  • Welcome guests upon their arrival and assign rooms
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  • Provide information about our hotel, available rooms, rates and amenities
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  • Respond to clients’ complaints in a timely and professional manner
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  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
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  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
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  • Up sell additional facilities and services, when appropriate
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  • Maintain updated records of bookings and paymentsRequirements
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  • Work experience as a Hotel Front Desk Agent, with Hilton OnqPM experience
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  • Experience with hotel reservations software.
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  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
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  • Customer service attitude
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  • Excellent communication and organizational skills
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  • Degree in hotel management is a plus

Compensation: 12.50

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About This Employer

DoubleTree by Hilton Hotel Atlanta - Roswell

1075 Holcomb Bridge Road
Roswell, GA 30076

(770) 992-9600

174 Room Hotel

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Situated on a hill and offering views of the surrounding neighborhood, the DoubleTree by Hilton Hotel Atlanta - Roswell is 15 miles north of downtown Atlanta in historic Roswell, GA. Minutes from corporate office parks, our hotel is close to companies such as BMW Training Center, Kimberly Clark, Colonial Pipeline, Microsoft and Verint Systems. Located off GA 400, our Roswell hotel offers easy access to Atlanta attractions. 

Guests can retreat to a spacious guest room or suite featuring a separate seating area with a sofa bed, large desk, complimentary high-speed internet access, a 37-inch HDTV with premium cable, a refrigerator and microwave. They can also choose a two-room suite with two full baths and French doors between the living area and bedroom, unique among hotels in Roswell, GA.

We invite our guests to favor classic American cuisine in our Dogwood Café, or unwind with a cocktail in our Dogwood Lounge. Planners should consider our hotel in Roswell, GA to host their business meeting or special event. Our flexible event spaces accommodate up to 400 guests.

Benefits

Our organization offers a competitive salary and bonus structure, rewarding work environment, and opportunities for personal growth and development.

  • Paid Vacation
  • Personal/Sick Days
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • 401-k
  • Company Hotel Travel Discounts