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Host / Hostess

Posted June 17, 2020

Winstar World Casino Hotel
Thackerville, OK
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Come see the opportunities that we have to offer! Full or Part Time Available.

About This Job

FUNCTION:

Responsible for hosting the guest arrivals for the hotel food service by greeting, and directing hotel guests through the breakfast service in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction, while ensuring that the food and beverage presentation is neat, orderly, and well supplied.

RESPONSIBILITIES:

Ensures complete guest satisfaction.

Responsible for promptly greeting guest with a friendly sincere smile, announcing any specials, promoting menu items and answer questions regarding the hotel breakfast service.

 Responsible for monitoring the hotel or restaurant dining area to ensure cleanliness, and guest presentation.

Responsible for assisting in the set-up and presentation of the morning hotel breakfast program.

Responsible for overseeing the set-up, presentation, freshness, and temperature control of menu products at all times throughout the morning service.

Responsible for monitoring guest flow through the buffet ensuring the prompt menu item replacements are frequently made to consistently maintain an exceptional presentation.

Responsible for monitoring sanitation and safety issues.

Responsible for directing guests to safety in the event of a fire or other evacuation emergency.

Responsible for assisting in cleaning spilled food items.

Responsible for assisting in clearing tables and cleaning tables for other guests.

Responsible for removing and keeping soiled dishes from guest view.

Responsible for maintaining professional appearance standards with complete uniform requirements and personal hygiene.

Responsible for ensuring that the breakfast set-up is timely and ready to serve according to advertised listings.

Responsible for assisting with the breakdown, storage and cleaning of breakfast set-up.

Responsible for notifying Supervisor of items needed for purchasing i.e. condiments, paper goods, etc.

Responsible for “responding” to guest complaints in a positive, prompt manner while negotiating a compromise and implement a solution.

Maintain a clean and organized work station.

Responsible for performing other duties as requested, such as special guest requests.

 

TECHNICAL EXPERIENCE:

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Must have knowledge of all menu items and accompaniments.

 Knowledge of appropriate table settings, service ware and menu items.

Must have the ability to read, speak and write the English language in order to communicate with guests.

Must have food handlers certificate.

Must have basic mathematical skills.

 Must have exceptional Guest Relations Skills.

   

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About this Employer

Winstar World Casino Hotel

21444 World Way
Thackerville, OK 73459

(580) 276-3146

1,399 Room Hotel

www.winstonhospitality.com

Managed By

WinStar World Casino Hotel - Luxury at Its Best

When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities.  The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request.  You will find several wonderful amenities:  Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food.  Enjoy some shopping at one of our two gift shops.  Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools. 

Winston Hospitality

Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry.  Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. 

Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership.  Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.