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Hotel Night Auditor Part-Time

posted February 3, 2020

Home2 Suites Houston Energy Corridor
Houston, TX
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About This Job

Job overview

As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or accounting experience.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have strong computer skills and brand POS experience.
  • May fulfill Manager on Duty shifts.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: 12.00

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About This Employer

Home2 Suites Houston Energy Corridor

1106 Sherwood Forest Street
Houston, TX 77043

(832) 358-1000

142 Room Extended Stay

home2suites3.hilton.com

At A Glance

Settle into our new Home2 Suites by Hilton Houston Energy Corridor, just minutes from several Houston business, restaurants and shopping destinations. Our extended-stay hotel is less than 3 miles from Shell Oil, BP and ConocoPhillips, and offers easy access to shopping at City Centre and Memorial City Mall. Guests will feel right at home in our spacious suites with a well-equipped kitchen complete with a full-size refrigerator, dishes, microwave and flatware. They can upgrade their room selection for a separate bedroom and extra space to spread out.

Our pet-friendly Houston hotel provides the amenities visitors need to make your trip a success. Each suite includes complimentary WiFi, a spacious work desk and a 42-inch HDTV. Join us for free hot breakfast each morning of every stay. With an outdoor pool and convenient fitness center, guests can easily keep up your exercise routine. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.