Search 25,556 current hospitality jobs

Guest Service Representative

posted February 10, 2020

Residence Inn Oklahoma City South/Crossroads Mall
Oklahoma City, OK
Apply
691204 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Apply

About This Employer

Residence Inn Oklahoma City South/Crossroads Mall

1111 East I-240 Service Road
Oklahoma City, OK 73149

(405) 634-9696

90 Room Extended Stay

www.marriott.com

Our Hotel

When searching for an Oklahoma City Marriott hotel, the Residence Inn Oklahoma City South/Crossroads Mall is the smart choice for business and leisure travelers. Visitors enjoy a central location at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown OKC and the Bricktown Entertainment District and minutes from Tinker Air Force Base. Corporate travelers enjoy being near Reser's Fine Foods, Quadgraphics, CAE INC, Weatherford International, IBM, Heart Hospital and the Oklahoma Surgery Center. Our Oklahoma City hotel near Bricktown offers free Wi-Fi, breakfast, 24-hour market, indoor pool and spa, fitness center, SportCourt® and socials three nights a week at The Mix™. After exploring the city, guests can return to our suites featuring separate living areas, fully-equipped kitchens, HDTV’s with premium channels, and superb bedding for a full night's rest. Whether relocating or visiting just a few days, ours is a smart choice for hotels in South Oklahoma City.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.