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Housekeeping Supervisor

posted February 8, 2020

Hyatt House White Plains
White Plains, NY
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About This Job

Opportunity:  Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

  • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms. 
  • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor. 
  • Supervise laundry employees, if applicable.
  • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Practice safe work habits and wear protective safety equipment.
  • Assist in the breakfast area as needed.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Previous supervisory responsibility preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hyatt House White Plains

101 Corporate Park Drive
White Plains, NY 10604

(914) 251-9700

159 Room Hotel

www.hyatt.com

Our Hotel

Comfortable and convenient, Hyatt House White Plains offers the perfect location for exploring New York City, extended business travel, or visiting your student at nearby colleges. Located in the heart of scenic Westchester County, our White Plains hotel is only minutes from the corporate offices of Morgan Stanley, PepsiCo, MasterCard, and IBM. For college students and families, we are conveniently close to Purchase College, Manhattanville College, Fordham University, and Pace University Law School. Come enjoy life around the House.

Guests will enjoy spacious and comfortable rooms at Hyatt House White Plains. They can also socialize, sip, and snack at H Bar, serving a selection of premium quality cocktails, beer, and wine.