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Housekeeping Manager

posted February 8, 2020

Hyatt House White Plains
White Plains, NY
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About This Job

Opportunity:  Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Prepare schedules based upon occupancy and assign duties to associates.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
  • Maintain departmental expenses in line with budget as described by General Manager.
  • Ensure compliance with specific brand standards.
  • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • One year previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hyatt House White Plains

101 Corporate Park Drive
White Plains, NY 10604

(914) 251-9700

159 Room Hotel

www.hyatt.com

Our Hotel

Comfortable and convenient, Hyatt House White Plains offers the perfect location for exploring New York City, extended business travel, or visiting your student at nearby colleges. Located in the heart of scenic Westchester County, our White Plains hotel is only minutes from the corporate offices of Morgan Stanley, PepsiCo, MasterCard, and IBM. For college students and families, we are conveniently close to Purchase College, Manhattanville College, Fordham University, and Pace University Law School. Come enjoy life around the House.

Guests will enjoy spacious and comfortable rooms at Hyatt House White Plains. They can also socialize, sip, and snack at H Bar, serving a selection of premium quality cocktails, beer, and wine.