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Assistant Banquet Manager

posted January 9, 2020

Four Points by Sheraton Wakefield Boston Hotel & Conference Center
Wakefield, MA
We are seeking a passionate and experience Assistant Banquet Manager! If you are looking for an incredible opportunity with future growth potential, we want to hear from you! **
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About This Job

The Four Points by Sheraton Wakefield Boston Hotel & Conference Center is an Equal Opportunity Employer


Plan and manage a Banquets area of 15,000 square feet and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting or exceeding financial goals.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic,integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist the F&B Manager in managing the day to day operations of the Restaurant/outlets and Banquets.
  • Direct recruiting, hiring, training, development and retention of a motivated and efficient Food & Beverage staff.
  • Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
  • Assist in forecasting, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
  • Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures.
  • Conduct associate performance and reviews in a timely manner and in accordance with Company guidelines.
  • Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.
  • Ensure Food & Beverage standards and procedures are followed.
  • Assist with Food & Beverage staff schedules to ensure adequate coverage while managing the department budget.
  • Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Food & Beverage staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate. .
  • Direct and promote an accident prevention program to minimize abilities and related expenses. Ensure appropriate Food & Beverage sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.
  • Train restaurant employees to maximize productivity and minimize waste.
  • Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cash handling procedures, tip policies and credit card transactions. Inspect and evaluate the condition of the Food & Beverage areas, equipment and food and beverage inventories.
  • Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
  • Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.
  • Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with Food & Beverage staff to provide organizational information and educate associates on changes and activities. Communicate Food & Beverage activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.
  • Assist in completion Department Payroll on a weekly basis and review and monitor daily. Perform special projects as assigned


Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The work week expectation for management positions is forty seven and one half hours (47.50 hours).


The Company may consider equivalent combination of acceptable education and experience providing the knowledge,skills and abilities cited below.


High school education plus a degree in culinary arts,hotel/restaurant management or related major. Five or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.


To be successful in this role, you need basic English communication skills, the ability to speak, listen, write and identify distress signs

Ability to work a flexible schedule,including weekends and holidays

This position requires a substantial and successful track record in profitable food & beverage management while maintaining integrity and professional bearing. Possess knowledge of accounting and budgeting along with the ability to compilefacts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.

Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.

The ability to effectively and efficiently schedule, manage and delegate work. Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters. Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.

Computer proficiency in Microsoft office along with the ability to travel when needed. Must satisfy and comply with the legal requirements for employment within the jurisdiction.


Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 60 lbs. This position may be required to operate a motor vehicle. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore,the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Type: Full-time


About This Employer

Four Points by Sheraton Wakefield Boston Hotel & Conference Center

One Audubon Road
Wakefield, MA 01880

(781) 245-9300

Our Hotel

Four Points by Sheraton Wakefield Boston Hotel & Conference Center is centrally located between the Historic North Shore and Boston; and minutes from Salem, Rockport, Gloucester and Newburyport.

Find specialty retailers, boutiques, and fine dining options steps from our front doors at MarketStreet Lynnfield.

  • IACC certified meeting space
  • 19,214 square feet of space
  • 22 meeting rooms with flexible set-up options
  • On-site catering
  • Fast & free WiFi