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Valet Parking Supervisor

posted February 8, 2020

Grand Wailea, A Waldorf Astoria Resort
Wailea, HI
641877 l

About This Job


A Valet
Parking Supervisor is responsible for daily oversight of floor operations and
Valet team members. Ensures compliance with Hotel Policies and Procedures,
quality of Guest Assistance and supports team where needed to accomplish
seamless valet operations.

What will I be doing?

A Valet
Parking Supervisor is responsible for daily oversight of floor operations and
Valet team members. Ensures compliance with Hotel Policies and Procedures,
quality of Guest Assistance and supports team where needed to accomplish
seamless valet operations. Specifically, you would be responsible for
performing the following tasks to the highest standards:

  • Greets
    customers immediately with a friendly and sincere welcome in person and by
    phone that epitomizes True Waldorf Service. Communicate to staff daily VIP
    arrivals and departures, group arrivals/departures, daily movements, red flags,
    Napua Arrivals and other operational items of note. Responds to inquiries with
    accurate information regarding hours of outlet operation, directions to local
    attractions, or meeting rooms, car rentals and airline shuttle service, etc.
    according to individual needs.

  • Trains,
    supervises and disciplines valet team while ensuring employees are at their
    stations or posted properly, that Clerks are logged onto their computers and
    ready to assist with arrivals. Organizes lunch periods and shift changes to
    ensure smooth transitions and reduce service interruptions during these times.
    Monitors North and South Valet desk traffic flow and redeploys staff between
    the two areas as necessary for proper coverage. Works cooperatively with Guest
    Services Management and MOD’s to achieve departmental goals.

  • Acts
    as a “first contact” by responding to guest complaints, conducts research to
    develop the most effective solutions and negotiates results prior to escalating
    to the Guest Services Management or MOD. Listens and assists in resolving
    problems such as vehicle damage claims, price disputes, property wide service
    issues, etc. Remains calm and alert especially during emergency situations and
    heavy hotel activity. Communicates with Manager staff and provides feedback on
    team performance and operational updates.

  • Ensure
    that the North and South drives of the hotel are clear of traffic, and that all
    guests are properly assisted by the Clerks, Valets, Drivers, Doormen, and Aloha
    Greeters. Assists Guest Services Management with various administrative duties
    including but not limited to; attending departmental and hotel meetings,
    administering inner office memos, maintaining departmental statistics,
    monitoring team member standards and other duties as assigned.

  • Ensure
    clean and safe working environment for team members and guests.


What are we looking for?


High School graduate or equivalent preferred.


Previous guest service experience preferred, supervisory experience required. Ability to write, understand, and speak English. Able to drive manual transmission vehicle.


Must have valid drivers license with a clean driving abstract. Cart License (training provided by hotel).


All team members must maintain a neat, clean and well-groomed appearance (specific standards available).


Must meet the standards set by the hotel to qualify for handling credit and cash transactions.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

  • Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.

  • Ability to listen effectively, to speak and write English clearly.

  • Ability to access and accurately input information using a moderately complex computer system.

  • Ability to stand, walk and/or sit and continuously perform essential job functions.

  • Learning and visual ability to observe and detect signs of emergencies.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



About This Employer

Grand Wailea, A Waldorf Astoria Resort

3850 Alanui Drive
Wailea, HI 96753

(800) 888-6100

780 Room Resort

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At A Glance

Capture the 'aloha spirit' at our luxury  resort set on 40 acres of tropical gardens bordering Wailea Beach and  surrounded by the essence of Hawaiian island living. Fronted by the most  beautiful beach on Maui, this resort offers spacious rooms and secluded  villas with private lanais, breathtaking views and subtle Hawaiian  decor. Wake up to a beautiful sunrise and choose from award-winning  dining options from fresh fruit by a waterfall to a hearty breakfast  with ocean views. Fall asleep to the lull of the Pacific waves on the  white-sand shores and the cooling trade winds. Our hotel received the  TripAdvisor Certificate of Excellence in 2017.

While  you're here, awaken your sense of adventure or find the relaxation you  have been looking for. Resort options for your getaway in paradise  include:

  • Nine sparkling pools
  • A 2,000-foot-long lazy river with waterslides and waterfalls
  • Full-service spa and salon
  • Beautiful Wailea Beach
  • Eleven tennis courts at the famed Wailea Tennis Club
  • Three championship golf courses nearby
  • Complimentary SCUBA lessons for first-time divers
  • Kayak, paddleboard, boogie board and snorkel gear rentals available