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Front Office Manager

posted February 13, 2020

Chicago Marriott at Medical District/UIC
Chicago, IL
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The Chicago Marriott at Medical District/UIC is a small property but don’t let our size fool you. We have 113 guest rooms and 4800 square feet of meeting space that has been renovated from top to bottom! In addition, we have a true team atmosphere and culture with employees driven to deliver.
817938 l

About This Job

Job overview

To ensure a professional, efficient and customer-focused front desk function that contributes to the overall success of the hotel.

What you will be doing

  • Monitors daily status of rooms, rates, discount rates and packages

  • Maintains current list of available rooms for walk situations

  • Coordinates blocking of rooms

  • Checks printed registration cards against information on arrival report and rectifies any discrepancies

  • Ensures prompt and courteous service to guests

  • Pre-registers guests according to standards

  • Completes and monitors employee schedule

  • Monitors VIP arrivals

  • Keeps track of rooms to ensure accurate status and readiness for check-in

  • Hires, coaches and disciplines direct reports

  • Interacts positively and professionally with guests to resolve issues

  • Acts as Manager on Duty as required

  • Other duties as assigned

    Requirements

    Education & Experience

  • Minimum of 3 years in Front Desk Operations

  • Minimum of High School education, post-high school education preferred

     

    Knowledge, Skills, and Abilities

  • Basic math skills

  • Ability to communicate effectively verbally and in writing

  • Strong leadership skills

  • Ability to exceed expectations of guests and team members

  • Excellent time management skills

  • In-depth knowledge of hotel Front Desk operations

    Competencies

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.

  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

    The Chicago Marriott At Medical District/UIC is an equal opportunity (EOE) employer.

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About This Employer

Chicago Marriott at Medical District/UIC

625 South Ashland Avenue
Chicago, IL 60607

(312) 491-1234

113 Room Hotel

www.marriott.com

Our Hotel

Enjoy the perfect balance between business and pleasure at the recently redesigned Chicago Marriott at Medical District/UIC hotel! Located on the University of Illinois at Chicago campus and convenient to Rush Medical Center, Malcolm X College, McDonald's Global and Google Chicago Headquarters, this West Loop hotel offers a comfortable and stylish feel that embodies modern Chicago. After a productive day of business, grab a drink at Rooks Corner, located on-site! Explore the West Loop's vibrant restaurant row, and drift to sleep in your quiet and inviting hotel room. Whether you're exploring the vibrant nightlife of Little Italy, cheering on the Blackhawks at the United Center, or embarking upon a Chicago sightseeing adventure, you'll absolutely love the Chicago Marriott at Medical District/UIC hotel! During your stay, take advantage of our free local shuttle service within one mile of the hotel, work up a sweat in the on-site fitness center, or just put your feet up in your private guest room.