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Operations Manager

posted February 14, 2020

Homewood Suites by Hilton Macon-North
Macon, GA
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About This Job

Position Summary:

Responsible for successful daily operations of the Hotel Front Desk, Bistro and Housekeeping, ensuring each team member meets or exceeds guest service expectations and ensure team members work well together. This position will serve as a Manager on Duty in the absence of the GM and AGM.

 Essential Functions:

 Supervises Front Desk, Bistro and Housekeeping: hiring, training and development, performance evaluations, and assist with terminations.

  • Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
  • Maintains cost control systems for staffing, food and beverage inventory.
  •  Develops and maintains Bistro Food Service Standards.
  • Develops and maintains Bistro Beverage Standards.
  • Contributes to the profitability and guest satisfaction perception of al hotel departments.
  • Enforces Hotel and BPR Properties policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  •  Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
  • Prepares daily assignment sheets for all Servers, Kitchen and Front Office associates.
  • Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
  • Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
  • Maintains productivity and labor cost goals.
  • Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Acts as Manager on Duty as required.
  • Completes projects as determined by General Manager.
  • Other duties as assigned, of which the associate is capable of performing.

Requirements:

  • High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area
  • Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
  • Ability to speak, read, write and understand the English language
  • Ability to read and write to facilitate the communication process
  • Possess good communication skills, both verbal and written
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Ability to effectively deal with associates requests and complaints.
  • Ability to meet deadlines and work well in pressure situations
  • Commitment to exceptional guest service
  • Great positive attitude
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About This Employer

Homewood Suites by Hilton Macon-North

1514 Bass Road
Macon, GA 31210

(478) 477-9776

Managed by

Find Southern Hospitality at our hotel in Macon, GA.

In the heart of Georgia sits the Homewood Suites by Hilton® Macon-North, located five miles north of historic downtown Macon. Our award-winning, all-suite hotel in Macon, GA provides easy access to I-75 and is within walking distance of restaurants and an outdoor mall.

Visit the home of music greats such as Little Richard, Otis Redding, Chuck Leavell and the Allman Brothers from the comfort of our hotel in Macon, GA. Our extended-stay hotel is close to corporations, health and educational facilities including Armstrong, Mercer University and Georgia Lottery. Visit the shops at River Crossing, the Museum of Arts & Science and the Harriet Tubman Museum.

Feel at home in a one or two-bedroom Macon hotel suites with separate living and sleeping areas. Contact friends using complimentary WiFi access. Prepare your favorite dish in the fully equipped kitchen that features granite countertops with a full-sized refrigerator, microwave, dishwasher and two-burner stove.

Start your morning with a complimentary hot full breakfast and unwind with our complimentary evening social* Monday through Thursday. Macon area restaurants serve American and Italian dishes.

Meet with business associates in our 800 sq. ft. Macon meeting room. Keep up with tasks by using business center amenities, including A/V equipment rental, printing and faxing. Work out in the fitness room or take a dip in the outdoor pool.