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Senior Software Development Engineer-Site Reliability Tools

posted January 31, 2020

Marriott International
Bethesda, MD
384528 l

About This Job


Senior Systems Engineers, focusing on application delivery and telemetry, will provide expertise in the areas of platform automation and tools  delivery at Marriott International. Site Reliability Engineering (SRE) is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Our SREs ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while incorporating a fast rate of change around functional and non-functional improvements.


Education and Experience


  • 8+ years relevant experience in Information Technology, with 4+ years’ experience in DevOps methodologies at scale
  • 5+ years of experience in hands-on software development with one or more of the following modern languages (e.g. Java, golang node.js, C# and/or Ruby)
  • 3+ years of experience in scripting skills (e.g. Python, Perl, Shell)
  • 3+ years’ experience working within ITIL and/or Agile software development methodologies
  • 3+ years’ experience in designing, analyzing, and engineering large-scale distributed systems
  • 3+ years’ experience developing on major cloud services provider platforms (AWS, Azure, GC)
  • 2+ year experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability
  • 3+ years’ experience in automated configuration management (Chef, Puppet, Ansible)
  • 2+ years’ experience in container operations (e.g. Docker, OpenShift Container Platform, GKE, ECS, AKS) and orchestration (e.g. Docker Swarm, Kubernetes, Mesosphere)
  • Undergraduate degree in Computer Science, Information Technology Management or equivalent experience


  • Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
  • Provide functional, technical, and/or process leadership, or Project Management experience
  • Professional experience in managing others (1-3 member teams)
  • Requirement gathering, validation, fulfillment and change management
  • Metric gathering (release velocity, bug identification, burn down, etc.) and analysis
  • Understanding of automated ITCM/ITRM best practices
  • Infrastructure operations experience including self-healing autonomy
  • Experience with Linux system administration a plus
  • Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.) and controls (container scanning, log aggregation, network scanning, CVE)
  • Experience in Infrastructure as a Service (IaaS) modeling including infrastructure as code development or infrastructure engineering at enterprise scale


Technical Leadership

  • Trains and/or mentors other team members and peers as appropriate
  • Design Marriott’s Application Tool & Automation capabilities to solve complex technical challenges through cost effective solutions against architecture
  • Responsible for project inception including requirements gathering and architecting, costs and chargeback modeling, infrastructure-as-code development, configuration management, DevOps pipeline construction and CI/CD deployments
  • Design and build advanced automated build, test, and release infrastructure
  • Drive adoption of best practices in code health, testing, and maintainability for improvement of application and feature deployment velocity with minimal downtime
  • Work directly with IT Program and Project management orgs to ensure alignment on capability and feature release schedules, targets and cost with prioritization
  • Work with Enterprise Architecture and Security to provide technology and cloud native service governance for technology steering committees, with cost and support directives
  • Coordinate between onshore/offshore engineering and operations teams; handover and acceptance of L1/2 shared services Ops
  • Reporting of issues/risks to Director level, Project Management and the Business

Delivering Technology

  • Perform hands-on software development and delivery of multiple releases as pertains to milestones, requirements, and engagements
  • Work with Application Development and Infrastructure teams on the design and integration of software tools including orchestration, event monitoring, application performance and capacity management
  • Work with Application Development teams to understand Marriott applications and dependency requirements to ensure platform performance of Marriott’s largest applications including, API gateway processing, Bonvoy Loyalty activation and authentication/authorization and revenue management for data science and marketing
  • Work with third party service suppliers to evaluate software product capabilities and prototype for applicability at Marriott
  • Design cloud-based technical architectures to meet application functional and non-functional requirements across public and private cloud sites in accordance with Enterprise Architecture
  • Integrate with standardized APM, machine, and other infrastructure monitoring services for 24x7 alerting of Production assets to centralized operations center
  • Work with Operations teams to complete real-time deployments for feature releases during business and non-business hours
  • Create parameterized build jobs via Jenkins for Continuous Integration of Security and environmental variables
  • Build container artifacts and storage in Artifactory/Docker Trusted Registry for deployment to multiple sites
  • Work with network teams to ensure firewall and router changes made by application an automated and secure fashion including global and local traffic management to four production sites
  • SOP/ConOps documentation for L1/L2 operations teams
  • Ensures proper coordination with appropriate IT and vendor relations teams
  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
  • Execute infrastructure compliance monitors and auditing to ensure user and password security
  • Maintains a proper balance between business and operational risk
  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
  • Makes short term plans for the team to effectively utilize resources
  • Monitors Service Provider outcomes
  • Reviews estimates of work effort for client project provided by Service Providers for accuracy
  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients



  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes
  • Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


About This Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

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What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.


  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture


  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.