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Guest Service Representative Part-Time

posted February 16, 2020

Hampton Inn & Suites by Hilton Atlanta Perimeter Dunwoody
Atlanta, GA
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793775 l

About This Job

Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. PRE REQUISITES Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
SUMMARY OF ESSENTIAL JOB FUNCTIONSMust be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to speak and read English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKnowledge in:
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
  • Frequent Stay Program
  • Reservations procedures including cancellations and “walking” guest
  • Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
  • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Manager on Duty functions when necessary or as scheduled
Skills:
  • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities:
  • Multi task, remain associate and guest service centric.
  • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
  • Assist with guest issues with professionalism, maintaining hospitable attitude.
SPECIFIC RESPONSIBILITIES
  1. Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
  2. Promote and sell services/amenities of the hotel.
  3. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
  4. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
  5. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
  6. Check all credit cards for validity before the end of the shift.
  7. Learn and utilize PMS.
  8. Ensure all cash, check and miscellaneous departments are in balance at shifts end.
  9. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
  10. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
  11. Have a thorough working knowledge of emergency procedures.
  12. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  13. Report any unusual occurrences or request to the manager.
  14. Maintain certification from a responsible vendor training if alcohol is served.
  15. Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
  16. Utilize Service Recovery Log and other necessary communication logs from shift to shift.
  17. Maintain stock/cleanliness in the market area.
  18. Other duties as assigned, of which the associate is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available. DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About This Employer

Hampton Inn & Suites by Hilton Atlanta Perimeter Dunwoody

4565 Ashford Dunwoody Road
Atlanta, GA 30346

(770) 350-9995

132 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Lined with trees, swathed in parks, and situated comfortably north of “Hotlanta”, Dunwoody, GA offers an elevated Atlanta experience: Rich with business and entertainment, culture and cuisine, thriving arts and outdoor pursuits, this is the very definition of Southern hospitality, flavored with a dash of deep-friend refinement.

Flanked by award-winning restaurants and the Southeast’s second-largest mall, by buzzing business and myriad parks, the Hampton Inn & Suites Atlanta Perimeter Dunwoody sits in the heart of Perimeter Center, one of Atlanta’s largest business districts and convenient to many well-known corporate operations, including State Farm, Mercedes-Benz USA, Cox Enterprises, UPS, First Data and Cisco Systems, among others.

But of course, we’re not all business. Our Atlanta Perimeter hotel is your friend on the road, offering spacious rooms and suites, each with comfortable beds, free Wi-Fi, HDTVs, spacious desks, mini-fridges, free weekday papers, and WaterPik showerheads, among other amenities. Upgrade to a suite for space to spread out, plus a wet bar, microwave, and sofa bed. And then, there’s our famous all-you-can-waffle free breakfast, all-day free coffee & tea, 24-hour Business Center, onsite meeting space, 24-hour Suite Shop®, heated indoor pool, and fitness center.