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Director Of Sales

posted January 21, 2020

Hyatt House Chicago/West Loop-Fulton Market
Chicago, IL
Looking for an enthusiastic and driven Director of Sales at a brand new Hyatt House in the West Loop of Chicago.
791385 l

About This Job

About McKibbon Hospitality

From each thoughtful business partnership to the personal details of a guest’s experience, hospitality begins with us.

Across 8 decades of service, we’ve developed, owned and managed nearly 100 hotels, partnering with the largest proprietors in the industry. We measure success by the quality of our work and the personal connections our people make along the way. Innovation is in our DNA, and we’re fueled by a guest-focused commitment to service. We guide every facet of hospitality development and management, from site selection, financing and construction to hotel renovations, openings and operations.

Our legacy is built on a foundation of integrity, anchored in how we value our guests, treat our associates and partners, and give back to our communities. Every McKibbon associate receives on-the-job service, training, and development for career advancement. More often than not, that career advancement happens right here at McKibbon, where more than half of our leadership team members have been promoted from within. As we expand with new brands and as more markets develop every year, the opportunities for growth are endless.

What Makes a McKibbon Hotel Director of Sales?

As a key member of the property leadership team, the Hotel Director of Sales is accountable for the revenue generation of the hotel.  Reporting to the General Manager, the Hotel Director of Sales is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals.

A Day in the Life:

  • You will be responsible for the overall sales and revenue of the property.
  • You will train all associates as it relates to the sales process to maximize revenues. 
  • You will implement and train associates on all McKibbon procedures that relate to sales, including systems and processes. 
  • You will be responsible for maintaining compliance and remaining up-to-date on new sales initiatives for the brand and company. 
  • You will be actively involved in the STAR report.
  • You will actively support the operations team.
  • You will maintain positive relationships with the management company, property owners, and clients.
  • You will act as the face of the property by being involved in the community.
  • You will maintain all sales documentation and sales procedures through training, coaching, counseling, and progressive discipline when necessary.
  • You will support guest experience and satisfaction in all operations.


  • Associates/Bachelor’s degree
  • 3-5 years’ minimum experience as a hotel Sales Manager or Director of Sales
  • Previous hotel management experience within other disciplines (highly desired)
  • Experience working with major brands like Marriot, Hilton, or Starwood (highly desired)
  • The ability to make revenue management decisions to effectively grow market share
  • The skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues
  • A proven track record of adhering to budgets
  • Excellent communication and problem-solving skills
  • The ability to develop a strong sales team

Perks & Benefits Beyond the Basics

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Short- and long-term disability
  • Paid time off and holidays
Financial & Occupational Wellness
  • Competitive Compensation with bonus structure
  • Brand and company training classes, workshops and conferences for career growth and development
  • 401K Savings Plan with matching funds
  • Tuition reimbursement
Personal Wellness
  • Matching Funds Program
  • Volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

About This Employer

Hyatt House Chicago/West Loop-Fulton Market

105 North May Street
Chicago, IL 60607

(312) 492-0000

200 Room Hotel

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Our Hotel

Look out over Chicago’s Fulton Market District from a poolside perched on the sky deck of Hyatt House Chicago / West Loop. Stay steps from Randolph Street, Chicago’s “Restaurant Row,” where chic eateries, wine bars, and venues line the avenues of this historic neighborhood.   

Check into one of 200 rooms ideal for extended stays—many of which feature full kitchens, plus high floor views from our 14-story building.

  • 200 rooms, including 10 suites
  • Rooftop pool
  • H Bar
  • 24-Hour Workout Room
  • Business Center
  • 1,498 sq ft of meeting space