Manages the Poker Room during an assigned shift. Creates and administers the dealer rotation throughout the Poker Room. Ensures that dealers are adhering to the rules, procedures, and gaming regulations. Handles jackpot payoffs during the course of a shift.
Reports to the Poker Manager.
Supervises employees as assigned.
Major Duties and Responsibilities
In the absence of and/or assists Poker Manager in all of the following:
Responsible for all Poker Room operations when on duty.
Assists in the planning and implementation of policies, rules and directives to accomplish department objectives. Improves and standardizes house rules and procedures.
Directs supervisors in coordination the work of their assigned employees and assigned areas of responsibilities to ensure shift continuity.
Ensures strict adherence to the Sandia Resort and Casino System of Internal Controls.
Directs and monitors supervisors and employees to ensure game protection and loss prevention techniques as well as protecting all sensitive equipment.
Evaluates and continuously compares the performance of the Poker Room operations and standards. Analyzes abnormal deviations from the norm and takes corrective action when necessary.
Ensures Poker Room operations comply with gaming laws and regulations.
Responsible for timekeeping system scheduling of all shift employees.
Responsible for ordering supplies utilizing MMS.
Works to ensure compliance with all dealing procedures.
Makes the ultimate decisions regarding any disputes on the games.
Responsible for ensuring timely submittals of performance appraisals of assigned staff.
Provides excellence in customer service and ensures it from all employees.
Helps with the hiring process including interviewing and selection.
Must make “gray area” decisions
Responsible for all attendance tracking
Deals effectively with customer problems/complaints.
Maintains proper impress bank for all games.
Serves as role model for subordinates.
Assists with tournaments, jackpots and promotions.
Perform additional duties and responsibilities as necessary or assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Ability to supervise and direct the work of employees.
Ability to plan and implement work schedules.
Ability to deal effectively with the public.
Ability to work odd and unusual hours, including weekends and overtime.
Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
Ability to write and prepare standard reports and documents.
Knowledge of all Poker Room game rules and regulations.
Ability to administer proper procedures/payouts for bad beat jackpots.
Ability to administer all procedures for tournaments.
Knowledge of all applications for timekeeping systems such as Kronos.
Must be able to read, write and speak English fluently.
Minimum Qualifications, Education and Experience
Salary Range: $47,916.00 – $64,687.00 AnnuallyApplicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of New Mexico.
Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors. Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.
The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.