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Poker Shift Supervisor

posted March 31, 2020

Sandia Resort & Casino
Albuquerque, NM
505666 l

About This Job


Position Summary

Manages the Poker Room during an assigned shift.  Creates and administers the dealer rotation throughout the Poker Room.  Ensures that dealers are adhering to the rules, procedures, and gaming regulations.  Handles jackpot payoffs during the course of a shift.

Supervision Exercised

Reports to the Poker Manager.

Supervises employees as assigned.

Major Duties and Responsibilities

In the absence of and/or assists Poker Manager in all of the following:

  1. Responsible for all Poker Room operations when on duty.

  2. Assists in the planning and implementation of policies, rules and directives to accomplish department objectives. Improves and standardizes house rules and procedures.

  3. Directs supervisors in coordination the work of their assigned employees and assigned areas of responsibilities to ensure shift continuity.

  4. Ensures strict adherence to the Sandia Resort and Casino System of Internal Controls.

  5. Directs and monitors supervisors and employees to ensure game protection and loss prevention techniques as well as protecting all sensitive equipment.

  6. Evaluates and continuously compares the performance of the Poker Room operations and standards. Analyzes abnormal deviations from the norm and takes corrective action when necessary.

  7. Ensures Poker Room operations comply with gaming laws and regulations.

  8. Responsible for timekeeping system scheduling of all shift employees.

  9. Responsible for ordering supplies utilizing MMS.

  10. Works to ensure compliance with all dealing procedures.

  11. Makes the ultimate decisions regarding any disputes on the games.

  12. Responsible for ensuring timely submittals of performance appraisals of assigned staff.

  13. Provides excellence in customer service and ensures it from all employees.

  14. Helps with the hiring process including interviewing and selection.

  15. Must make “gray area” decisions

  16. Responsible for all attendance tracking

  17. Deals effectively with customer problems/complaints.

  18. Maintains proper impress bank for all games.

  19. Serves as role model for subordinates.

  20. Assists with tournaments, jackpots and promotions.

  21. Perform additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

  1. Ability to supervise and direct the work of employees.

  2. Ability to plan and implement work schedules.

  3. Ability to deal effectively with the public.

  4. Ability to work odd and unusual hours, including weekends and overtime.

  5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.

  6. Ability to write and prepare standard reports and documents.

  7. Knowledge of all Poker Room game rules and regulations.

  8. Ability to administer proper procedures/payouts for bad beat jackpots.

  9. Ability to administer all procedures for tournaments.

  10. Knowledge of all applications for timekeeping systems such as Kronos.

  11. Must be able to read, write and speak English fluently.


Minimum Qualifications, Education and Experience


  1. High School Diploma, GED certification or equivalent.
  2. Two (2) years supervisory experience in casino Poker Card Room management and Administration.
  3. Must be at least 21 years of age.

Licensing Status

  1. Must be able to obtain and maintain the required Gaming License.
  2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

  1. Work is performed indoors.
  2. Work hours are subject to change with overtime work required.
  3. Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
  4. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors.  Ability to work a flexible scheduled including weekends and holidays.
  5. Duties may involve walking, standing for long periods of time, sitting and crouching. Specifically required movements include the following:
  • Trunk - bend, twist, rotate, push, pull, carry
  • Arms – reach, carry, lift, twist, and rotate
  • Legs – lift, push, pull, twist, and rotate
  • Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

Additional Information

Salary Range:  $47,916.00 – $64,687.00 AnnuallyApplicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of New Mexico.


About This Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors. Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia. 

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.