Search 25,256 current hospitality jobs

Assistant General Manager

posted February 21, 2020

Hampton Inn Manhattan/Madison Square Garden Area - Herald Square
New York, NY
Apply
731402 l

About This Job

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About This Employer

Hampton Inn Manhattan/Madison Square Garden Area - Herald Square

116 West 31st Street
New York, NY 10001-3401

(212) 947-9700

136 Room Hotel

hamptoninn3.hilton.com

At A Glance

Located in the heart of Manhattan, just one block from Madison Square Garden, this New York hotel is just a short walk from The Fashion Institute of Technology in New York’s Garment District. Visitors can stroll through Times Square or relax in Central Park. Catch a show on Broadway, climb the Empire State Building, or explore the shelves of the Metropolitan Library.

Guests will discover a warm, inviting setting and enjoy comforting amenities included in your stay. They can unwind in a clean and fresh Hampton bed® and wake up to Hampton’s free hot breakfast. We offer free tea or coffee at any time of the day in the stylish hotel lobby or re-energize in the modern fitness center.

  • Set in Manhattan, New York, within walking distance of Madison Square Garden
  • 136 guest rooms with accessible rooms availably
  • Multi-lingual staff
  • Bright and airy modern decor in cool, calm tones
  • Full renovation May 2017
  • Fully equipped business center