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Guest Service Representative

posted January 22, 2020

Candlewood Suites Washington-Dulles Sterling
Sterling, VA
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Candlewood Suites Washington-Dulles Sterling

45520 Severn Way
Sterling, VA 20166-8904

(703) 674-2288

121 Room All Suite

www.ihg.com

Our Hotel

Our fresh and full hotel renovation has just been completed! We invite you to be one of our first guests to experience and enjoy our attentive upgrades. Sink into our plush, pillowtop beds at the end of a long day. Put those tired feet up in your cozy, overstuffed recliner. Watch stress vanish. You will be very comfortable. Apartment-home styled guest suites include those things that make all the difference. Sleek black and glass kitchens with granite counters surround your large capacity microwave, full size dishwasher, full size refrigerator with icemaker, smooth cooktop, stainless steel sink plus essential cookware and dishes. Lets get your tastiest go-to meals going! Special diets are easy to maintain while staying with us. Soft, crisp lighting, a generous worktop space, furnishings that combine attractive form with function, your space to settle in. All bathrooms have generously sized countertops and bright lighting. Once a week housekeeping will keep things tidy. Get to know Candlewood Suites Washington Dulles Sterling. Let us become your go-to hotel! Take advantage of our easy on the wallet longer stay pricing. As often as possible, we whittle down our weekend rates. Visit family and friends, Washington DC, Steven F. Udvar-Hazy Center, or simply stroll along Loudoun County’s winery dotted countryside.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.