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Guest Service Agent - French required Part-Time

posted January 24, 2020

Delta Ottawa City Centre
Ottawa, ON, Canada
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449168 l

About This Job

Job Summary

     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels by Marriott Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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About This Employer

Delta Ottawa City Centre

101 Lyon Street North
Ottawa, ON K1R 5T9
Canada

(613) 237-3600

410 Room Hotel

www.marriott.com

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Our hotel turns downtown Ottawa into your playground

Redesigned, redefined, a modern twist on the four-star experience. The Delta Ottawa City Centre is ideally located in a prime downtown location in the midst of Ottawa’s political and business hubs. Check-in to one of Ottawa's most beautiful lobby's featuring 3 stories of glass windows, then visit our mezzanine level and unwind at LIFT restaurant where your favourite cocktail or local plate awaits. Connect, collaborate and relax in our open-concept business centre. Open the door to one of the Delta Ottawa City Centre's 410 newly renovated, modern and intuitive ModeRooms™ and sink into a luxurious pillow-top bed. Delta Ottawa City Centre offers 26,000 sq. ft. of conference space; one of the only rooftop terraces in downtown Ottawa and 2 penthouse level private spaces featuring sweeping views of the Ottawa skyline and Ottawa River. Rejuvenate in our fitness centre and oversized saltwater pool or relax with in-room spa services. Expect Even More™ when you choose to stay at the Delta Ottawa City Centre.