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Area Director of Sales and Marketing

posted January 24, 2020

Matrix Hotel
Edmonton, AB, Canada
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761809 l

About This Job

Overseeing the sales efforts of three independent, boutique properties in Edmonton, the Area Director of Sales will demonstrate passion for the industry, knowledge of the market, industry trends, and the ability to lead the team. This role will have responsibility for The Matrix Hotel in downtown Edmonton and the Metterra and Varscona "Hotels on Whyte."

ESSENTIAL JOB FUNCTIONS:

  • Direct the solicitation efforts of the revenue/sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  • Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.
  • Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes
  • Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
  • Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.
  • Meet with and entertain clients some of which will require travel.
  • Communicate both verbally and in writing to provide clear direction to the staff.
  • Initiate preparation of computerized annual Revenue, Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
  • Organize and/or attend scheduled Revenue Department and related meetings.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

  • Three to five years' experience in a full service hotel.
  • Must have extensive experience with marketing a property. 
  • Must have the ability to communicate in English. 
  • Self-starting personality with an even disposition. 
  • Maintain a professional appearance and manner at all times. 
  • Can communicate well with guests. 
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. 
  • Knowledge of a hotel structure and how all departments interact. 
  • Knowledge of travel industry, current market trends and economic factors. 
  • Extensive skill in development and delivery of sales presentations. 
  • Ability to access, understand and accurately input information using a moderately complex computer system. 
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. 
    • Ability to stand and move throughout the hotel property and continuously perform essential job functions. Highly organized, results oriented and ability to work in a multi-functional team environment.
    • Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
    • Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job.

ADDITIONAL QUALIFICATIONS:

  • Security clearance required upon offer of employment.
  • Possess sensational customer service philosophy and a self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
  • Highly organized, results oriented and ability to work in a multi-functional team environment.
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About This Employer

Matrix Hotel

10640 100 Avenue
Edmonton, AB T5J 3N8
Canada

(780) 429-2861

184 Room Hotel

www.matrixedmonton.com

Our Hotel

Matrix Hotel provides a distinctive hospitality experience to travelers who appreciate great design in the heart of the city. The hotel is centrally located downtown between the business and government districts for the convenience of the corporate traveler. After the work day or for the leisure traveler, the Edmonton river valley is a short stroll away as are the many shops, restaurants, cafés, arts and theatre venues.

Matrix Hotel is naturally inspired, and was designed to be an environment where positive experiences are developed. The modern décor blends clean minimalist lines with sleek and textural natural stone and wood for a stunning and soothing atmosphere. Interesting objet d’arts and paintings punctuate warm hues of silver, pewter and platinum throughout the hotel’s public spaces.

Matrix Hotel offers an unparalleled downtown Edmonton hotel experience.