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Director of Front Office

posted March 27, 2020

The Roosevelt Hotel New York City
New York, NY
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727864 l

About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

The Roosevelt Hotel New York City

45 East 45th Street
New York, NY 10017

(212) 661-9600

1,025 Room Hotel

theroosevelthotel.com

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Our Hotel

We are the quintessential New York City hotel, where classic elegance meets contemporary luxury. Opened during the Jazz Age, The Roosevelt Hotel impresses with its grand architecture and spectacular interiors beautifully restored to their original brilliance. The "Grand Dame of Madison Avenue" is the pinnacle of classic New York City glamour and an iconic Manhattan landmark.

In the city that never sleeps, visitors find relaxation in beautiful guest rooms and luxurious suites. They savor creative gastronomy and classic cocktails in Vander Bar or the Madison Club Lounge, or head up to mad46 to mingle in the sky-high chic of our rooftop onsite bar. To paraphrase our namesake President Theodore Roosevelt, the hotel speaks softly and carries a big New York City guest experience.