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Guest Service Representative

posted January 30, 2020

Fairfield Inn & Suites Austin North/Parmer Lane
Austin, TX
Join an award winning and recently renovated property!
697208 l

About This Job

Job Description

The Front Desk Clerk completes guest registration, room assignments and blocking providing efficient, gracious and professional guest service.

Essential Functions

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan
  • Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios, and emergency procedures.
  • Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
  • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
  • Responsible for the issuing bank. Count bank at beginning and end of the shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
  • Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
  • Ensure all credit cards and cash funds are balanced throughout each shift. Handle guest mail, messages and safe deposit boxes per SOP.
  • Offer and properly handle requests for wake-up calls and “do not disturb” requests.
  • Effectively operates the hotel computer system or property management system upon certification.
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
  • Monitor room availability, selling strategies, discounts and frequent guest program benefits.

Job Types: Full-time, Part-time

Compensation: $12.00


About This Employer

Fairfield Inn & Suites Austin North/Parmer Lane

12536 North IH35
Austin, TX 78753

(512) 821-0376

150 Room Hotel

Managed by

Our Hotel

The Fairfield Inn & Suites Austin North hotel, located off I-35 on Parmer Lane, combines the ideal location with thoughtful amenities. As a top choice among north Austin hotels and a TripAdvisor award winner, we offer convenient perks including free WiFi and a hot breakfast. Our bright, modern hotel rooms feature 43" flat-screen TVs and Marriott’s signature bedding package. Every room is equipped with mini-fridges. For extra space, our suites have separate sleeping and living areas with sofas and a microwave. Ideal for small meetings and social groups, we offer 759 sq. ft. of event space with catering options, an indoor pool and a 24-hour fitness center. We are only a short commute to nearby businesses such as Samsung, GM, Dell, Home Depot, and only a few miles from the Domain.