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Executive Housekeeper

Posted November 14, 2020

Winstar World Casino Hotel
Thackerville, OK
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About This Job

FUNCTION:

Responsible for assisting Director of Housekeeping in providing supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained according to brand and company established guidelines. Responsible for training and motivating employees.

RESPONSIBILITIES:

  • Responsible for working with all departments to ensure Guest & Employee Satisfaction.
  • Investigates guest complaints.
  • Responsible for implementing proper standards and procedures for housekeeping staff as to brand and company standards.
  • Responsible for inspecting and evaluating physical condition of guestroom and public area product.
  • Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.
  • Responsible for payroll process, approving time cards in ADP. (To be trained over the course of 3 months)
  • Supervises Housekeeping Supervisors, Room Attendants, House-persons, Inspectors, and Public Area Attendants.
  • Responsible for training all housekeeping and laundry staff according to expectations and standards.
  • Responsible for inventory controls for linens and supplies.
  • Responsible for evaluating condition of furniture, fixtures.
  • Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.
  • Responsible for making sure all safety procedures are adhered to.
  • Responsible for participating on the hotel Safety Committee.
  • Responsible for compliance with fire and safety issues.
  • Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.
  • Responsible for providing assistance and instruction to employees and makes routine hiring decisions.
  • Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
  • Must be able to work all shifts.
  • Process time cards for payroll in ADP. (Training over 3 months)
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Enforces established policies and procedures for WinStar World Hotel.
  • Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced.
  • Supports hotel’s training needs and efforts.
  • Responsible for performing “other duties” as assigned by management.


LICENSES OR CERTIFICATES: 

Ability to obtain any licenses or permits that may be required by law or company regulations.


GROOMING/UNIFORMS: 

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

 

 TECHNICAL SKILLS AND ABILITIES:

  • Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
  • Must have knowledge of brand standards and corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
  • Must have basic mathematical skills to prepare moderately complex calculations for financial reporting.
  • Must have exceptional supervisory skills to manage entire housekeeping operation.
  • Must have the ability to deal effectively with employees, vendors, and contractors.
  • Must have the ability to coordinate and cooperate with other departments regarding housekeeping service activities.
  • Must have the ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
  • Must have the ability to access and accurately input information using a moderately complex computer system for room inventory control.


PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues
  • Work in cold & hot temperatures
  • Possibly be exposed to second hand smoke


SAFETY REQUIREMENTS: 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

  

NOTICE: 

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

 

 

 

 

 

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About this Employer

Winstar World Casino Hotel

21444 World Way
Thackerville, OK 73459

(580) 276-3146

1,399 Room Hotel

www.winstonhospitality.com

Managed By

WinStar World Casino Hotel - Luxury at Its Best

When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities.  The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request.  You will find several wonderful amenities:  Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food.  Enjoy some shopping at one of our two gift shops.  Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools. 

Winston Hospitality

Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry.  Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. 

Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership.  Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.