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General Manager

posted January 31, 2020

San Francisco Marriott Fisherman's Wharf
San Francisco, CA
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About This Job

Crestline Hotels & Resorts is currently hiring for a General Manager at the historic San Francisco Marriott Fisherman's Wharf. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Responsibilities

Key Accountabilities:

  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
  • Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
  • Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership – Crestline’s Sales group is very hands-on and dedicated to market share growth!

Qualifications

Experience/Education:

  • Bachelor’s degree plus at least two (2) years of related General Manager experience; or High school diploma or equivalent plus at least six (6) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid General Manager experience
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Premium hotel brand experience to include Marriott, Hilton, Hyatt or IHG
  • PMS and M3 system experience 

EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

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About This Employer

San Francisco Marriott Fisherman's Wharf

1250 Columbus Avenue
San Francisco, CA 94133

(415) 775-7555

285 Room Hotel

www.marriott.com

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Wind down in style at our Fisherman's Wharf hotel

Set your sights on a luxurious stay in the City by the Bay at San Francisco Marriott Fisherman's Wharf. Providing easy access to many popular local attractions including Alcatraz Island and the famous Golden Gate Bridge, our upscale hotel allows you to experience the best of San Francisco in style. Plug in your personal devices to smart TVs offered in our newly renovated hotel rooms, or take care of your business obligations at ergonomic workstations. After getting a good night's sleep on our luxury bedding, head over to Red Fin Restaurant for a delicious and fresh breakfast, then return in the evening for dinner and cocktails at Red Fin Lounge. During your downtime, squeeze in a workout at our fitness center with state-of-the-art cardio equipment and free weights, then freshen up and hold a meeting in one of our 10 event rooms. Whether you're conducting business in downtown or simply exploring the city with family and friends, make lasting memories at San Francisco Marriott Fisherman's Wharf.