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Lounge Assistant General Manager

posted February 5, 2020

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
Fort Lauderdale, FL
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759138 l

About This Job

Assistant General Manager Duties and Responsibilities

 

  • All positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability.

  • Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities. Hospitality and communication – lead by example.

  • Support General Manager (GM) in hiring of all FOH positions

  • Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service. offerings; build relationships with preferred patrons; maintain good community relations.

 

  • Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy.

 

  • Assist GM and Sous Chef in developing and implementing strategies to increase year over year sales.

 

  • Oversite of daily labor costs with direction from GM.

 

  • Assist in maximizing company profitability with a target margin consistent with annual projections. Establish and monitor financial cost controls.

 

  • Maintain effective communication with GM, Chef, Head Bartenders, Leads and all staff.       This includes a weekly operations meeting covering any changes, scheduling, updates, goals, and expectations for the following week.

 

  • Maintain a reasonable response time for all communication. At minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response.

 

  • Maintain a reasonable schedule with flexible availability. 5 days on, 1 day on a call, one day off, early mornings, late nights and holidays.

 

  • Implement company policies and standard operating procedures (SOP).

 

  • Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company.

 

  • Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.

 

  • Monitor all FOH positions in opening and closing responsibilities and service standards.

 

  • Along with the GM, implement and oversee floor staff programming (service and hospitality standards) to ensure all aspects are met and exceeded.

 

  • Be capable of covering any floor position when needed (for emergency purposes only).

 

  • Monitor restaurant and kitchen flow in regard to timeliness during business hours.

 

  • Opening and/or closing manager duties; reports, money, shift reports, closing of all spaces.

 

  • On-boarding / training of all new hires in FOH positions (bartender, server, back server, runner, host); coordinate with leads to schedule bar-specific training

 

  • Responsible for nightly pre-shift meetings and education with direction from GM

 

  • Oversight of Sparrow events scope; assisting in events when and where necessary to ensure maximum client satisfaction

 

  • Responsible for assisting in inventory of all FOH and Bar related spaces and products by the 1st of each month.

 

  • Ensure nightly reports are sent out each evening at close of shift– respond to all immediate action items noted in reports.

 

  • Product Ordering: liquor, produce, dry goods, etc on a weekly basis

 

  • Scheduling: assist GM in managing staff schedule

 

  • Cash handling procedures maintained to company standard

 

  • Directly oversee lead server and bartender, delegate weekly responsibilities

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job

 

Reporting Lines

The AGM reports to and maintains daily communication with the General Manager. The AGM also reports to the Dalmar F&B Director on a weekly basis, and to Dalmar ownership on an annual basis.

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About This Employer

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel

299 North Federal Highway
Fort Lauderdale, FL 33301

(954) 945-9500

209 Room Hotel

www.marriott.com

Managed by

Our Hotel

THE DALMAR is the first luxury lifestyle hotel in downtown Fort Lauderdale, offering independent design that links West Coast style to an East Coast vibe, with nostalgic nods, contemporary flair, and timeless twists. Each of our 209 guest rooms and suites—some with balconies—affords beautiful views of downtown to the beach. In-room technology includes a 55-inch LCD TV, WiFi for streaming, Alexa and iPad for on-command services. Luxurious linens rest atop a premium pillow top mattress. Bathrooms feature spa showers and exclusively curated bath amenities. Keep fit in the 24-Hour fitness center, take a swim in our outdoor pool, attend a session in the yoga studio, or jump in a shuttle to get to the nearby Beach. Enjoy a night out in Sparrow, our rooftop bar and peer from our 25th story looking over-top of the south Florida coastline. We also offer 4 other dining and drinks options that are popular with the locals.