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Front Desk Agent

posted April 6, 2020

Shore Lodge
McCall, ID
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Front Desk Agents - come experience your summer on the shores of beautiful Payette Lake!
416536 l

About This Job

SUMMARY:

Our successful Front Desk Agents assist the Front Desk Supervisor ensuring that the guests of Shore Lodge and Members of Whitetail are greeted, catered to and informed of the many room and Food and Beverage options available.  Conveying with enthusiasm the activities available, this position coordinates with all departments within Shore Lodge and Whitetail including, booking of all room reservations, (Spa, outdoor activities, concierge services, transportation, dining, night audit, security and more). Acting as a Shore Lodge/Whitetail ambassador, engaging the guest at every opportunity is paramount while conveying a positive and unforgettable lodging experience. 

STANDARD SPECIFICATIONS:    

                Varied hours including AM/PM shifts, weekends and holidays. 

SKILLS AND QUALIFICATIONS:     

  • High School Diploma
  • 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in like property
  • Ability to deal with a number of problems requiring initiative and good judgment
  • Microsoft applications, Outlook, Internet Navigation
  • Ability to multitask; highly organized, detail oriented
  • Superior customer service skills required
  • Ability to communicate effectively with and receive information from guests and associates
  • Oral comprehension and expression (understanding and speaking the spoken word)
  • Written comprehension and expression (understanding and speaking the written word)
  • Previous Front Desk, Reservations and Guest Service Experience at a Forbes/AAA, 3/4 star/diamond property preferred
  • Lodging software experience a plus

ESSENTIAL JOB FUNCTIONS:

  • Register guest at Shore Lodge check-in.  Assist guest with check in procedure and resort orientation.
  • Accommodate special requests whenever possible and facilitate amenity requests.
  • Process accurate reservations from incoming calls.
  • Complete daily reports, logs, and reporting as necessary.
  • Ensure lobby and desk area are presentable.
  • Complete billings at end of guest stays.
  • Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
  • Answer multiple phone lines and direct calls lodge wide as necessary.
  • Work in a constantly changing work environment and manage stress levels while dealing with paying customers.
  • Use multiple computer software programs to process guest stays and schedule activities.
  • Comply with unit cash handling, credit, and check cashing policies and procedures.
  • Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
  • Act as a bellman in their absence for requested services.
  • Provide excellent customer service to guests, Club Members, and fellow associates.
  • Adhere to Company policies, procedures, and standards.
  • Perform other duties and responsibilities as assigned.

Compensation: 13.00

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About This Employer

Shore Lodge

501 West Lake St
McCall, ID 83638

Telephone (208) 630-0226
Reservations (800) 657-6464

77 Room Resort

www.shorelodge.com

Since 1948 The Shore Lodge has been offering guests the quintessential lodging experience set against a backdrop of pure Northwest Nature. 

The Shore Lodge

Occasionally you need a place free from the daily grind and filled with new frontiers…literally.
Outside our lodge you will find an unrivaled mountain lake sanctuary. Inside you’ll discover luxuriously appointed guest quarters with all the accoutrements expected from a Four Diamond Resort.

Dining:
  • The Cutwater, enjoy your dining experience at the newly renovated Cutwater Restaurant and choose either the expansive view of Payette Lake or Idaho's Largest Saltwater Aquarium.
  • The Narrows Steakhouse offers fine dining with unrivaled Pacific-Northwest fare served in an unforgettable setting.
  • What’s better than coffee and shopping?
    • We proudly serve Starbucks beverages and grab and go foodies at our new coffee shop!
The Mercantile
The Mercantile offers the finest mountain couture in McCall. Luxury fashions from Patagonia, Tolani, Prairie Underground, Pistil, and many others have been hand-selected from around the country to satisfy your fashion fix!
Spa

The Cove

The McCall outdoors presents endless opportunities for vigorous adventure and sport. It is a constant fascination that lures us daily. Occasionally though we need a respite from the pursuit. An opportunity to reflect on our past excursions and take stock of our efforts. For this we have discovered another form of adventure. One for our spirit as much as our physical-self.  

Meetings & Events

We don’t know about you, but it seems like our best thinking has always been done in tranquil places. A location that inspires and resets your perspective about the issues. Our meeting spaces do just that. With thirteen venues totaling just over 19,000 square feet, we have the perfect space for your meeting or event. Our state-of-the-art technology provides the finishing touches to ensure a world-class event. We’ve been told that our approach is somewhat unconventional, but the results are spectacular.

We’ll take that as a compliment.

Weddings

We’d like to think that some of the world’s most romantic weddings take place right here. Our combination of rustic elegance and natural beauty provides a backdrop for weddings like no other. No matter the season, weddings are always magical here.

The Whitetail Club

Whitetail Club embraces everything you have come to expect in fine mountain living. Beautifully crafted homes on generous lots complement the profound beauty of the land – 1,300 acres of old-growth Ponderosa pine forests, streams and trout ponds. Living at Whitetail comes with generous amenities including membership to our championship golf course, athletic complex with indoor tennis court, private Fish & Swim Club, ten miles of paved walking paths and the only McCall community with Payette Lake access. Learn more about Whitetail Club.

Learn more about what is happening at the Shore Lodge!

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