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Guest Room Attendant

Posted October 9, 2020

Hilton Phoenix East/Mesa
Mesa, AZ
Get Paid Weekly! Amazing Hotel in Mesa!

About This Job

Job Summary

Perform any combination of cleaning duties to maintain hotel rooms in a clean and orderly manner.

Essential Duties and Responsibilities

Making beds, replenishing linens, cleaning room, bathroom, and halls, and vacuuming. Unload/load housekeeping cart with supplies. Replace cleaning supplies. Report all problems and any maintenance repairs as needed. Communicate with supervisor room status, work progress, and all guest requests and problems. Record and turn in all lost & found items. Keep cart clean, neat, and stocked. Report any unsafe conditions immediately. Complete all other duties as assigned to include cross training. Expected cleaning times for rooms must be met according to brand standard. Attendance and punctuality are essential functions of this position.

Additional Duties

  • Attends monthly department meetings
  • Actively seeks out other tasks when current work is completed
  • Participates in ongoing education and training of Franchise and Hotel Management Company


Essential Behavior Requirements 

  • Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.  Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
  • Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
  • Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Quality: Work “product or service” is free of errors and exceeds customer expectations.


Minimum Qualifications

  • Education or Experience- No prior experience or education is required.
  • Language Skills- Must have developed language skills to the point to be able to: read and comprehend simple instructions, safety rules, and memos.
  • Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide.
  • Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements

  • Ability to pass physical exam, drug test, and background check
  • Requires walking and standing to a significant degree, reaching, handling, climbing, balancing, lifting, crouching, kneeling, stooping, handling, smelling, and seeing 
  • Lifting up to 30 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 10 lbs.
  • Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes

compensation: 12.00 negotiable


About this Employer

Hilton Phoenix East/Mesa

1011 West Holmes Ave
Mesa, AZ 85210

(480) 833-5555

260 Room Hotel

Property Description

The Most Distinguished Choice Of Phoenix HotelsÂ…

Welcome to the Hilton Phoenix East in Mesa — a dramatic, atrium-style hotel with a resort flair. Gently enveloped by desert terrain, our Phoenix Arizona hotel provides convenient accessibility to the many engaging activities of the Valley of the Sun. Situated in the heart of the city's fastest growing corridor, our hotel offers an equally ideal setting for business and leisure travel:

  • Located in the vibrant Phoenix suburb of Mesa, Arizona
  • Just minutes to downtown Phoenix and Scottsdale
  • Convenient to Chandler, Tempe, and Gilbert
  • 12 miles from Sky Harbor International Airport

Exceptional Luxury At This Hotel In Mesa, ArizonaÂ…

The Hilton Phoenix East in Mesa provides all of the amenities that you have come to expect from Hilton — and then adds a generous dose of genuine Southwestern hospitality. Relax in the luxury of our spacious guest rooms and suites. Distinctive amenities and services at this Phoenix hotel include:

  • 260 guest rooms and suites
  • Executive club lounge
  • Heated pool and whirlpool spa
  • 24-hour fitness center
  • Adjacent nine-hole executive golf course
  • Over 20,000 square feet of event space
  • 24-hour business center
  • High-speed Internet access in all rooms
  • Wireless connectivity in public areas
  • Onsite restaurant and atrium lounge
  • Room service, from 6:30 a.m. to midnight daily
  • Free shuttle service within three-mile radius
  • Bell staff and valet services

Whether you're visiting the Southwest for business or pleasure, choose the Hilton Phoenix East Hotel in Mesa, Arizona. As our general manager Dave Muth says, 'When it comes to the guest, the answer is yes, now what's the question?'

Property Statistics

Number of rooms
Sq. ft. of meeting space
Banquet capacity

Food & Beverage Outlets



Hotel Amenities
  • 1 Outdoor Pool
  • 1 Fitness Facility
  • Dual Line Telephones
  • Data ports
  • High Speed Internet-All Rooms
  • In-room coffee/tea
  • In-room refrigerator
  • Newspaper (Mon-Fri)