To assist our guest efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service and hospitality at all times.
As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Processing all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports, identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Ideally, you will have 1+ years of experience in a customer service field.
High school diploma/G.E.D. equivalent
Hotel experience is a plus
English Language Proficiency
An ability to problem solve
The gift of effectively communicating with others is very important in this role.
Full-time associates after completing 90 days of employment have the following benefits:
Health, Dental & Vision Insurance
Short term & Long-Term disability
Voluntary Term Life Insurance
Flex Spending Accounts
Full-time associates after one year of employment have the following benefits:
Paid Vacation Time
401k Retirement Plan
And Much More....
Enjoy a warm welcome to Panama City Beach at Hampton Inn Panama City Beach, located in the heart of Florida's Emerald Coast. Stroll along some of the world’s most beautiful beaches just a mile away and visit St. Andrews Recreational Area for hiking or fishing. Our hotel in Panama City Beach, FL is near Captain Anderson's Marina, fishing and dive charters. We’re 1.5 miles from Naval Surface Warfare Center and less than two miles from the U.S. Coast Guard Station. Ask the team at this Panama City Beach hotel for suggestions for seeing all the local attractions.
Host your next meeting, reunion or getaway at our hotel in Panama City Beach, FL. Take advantage of our free business services. Whether you’re with family or on business, we want to help you start your day off right. Appreciate the clean and fresh Hampton bed®, free WiFi access, Hampton’s free hot breakfast and friendly, helpful service for one great rate. And it’s all backed by our 100% Hampton Guarantee.