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Guest Service Provider/Hotel Front Desk

Posted October 14, 2020

Hilton Garden Inn Falls Church
Falls Church, VA
Guest Service Provider/Front Desk staff at Hilton Garden Inn Falls Church

About This Job

Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:

  • Greet Guests warmly, assist with guest expectations, needs and questions
  • Knowledge of hotel services and local attractions
  • Process inbound telephone calls in a friendly and efficient manner
  • Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
  • Interact with co-workers in a friendly and helpful manner
  • Act as advocate for other departments (housekeeping, engineering and food & beverage)
  • Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Assist with front office cleanliness, inventory supplies and manage market operations
  • Assist in guest shuttle needs

Skills and Abilities:

  • Servant attitude towards others, guests and co-workers
  • Excellent communication
  • OnQ experience is preferred
  • Ability to stand for extended periods of time
  • Willingness to help others
  • Willing to learn and grow in other areas of the hotel operation

compensation: Bonuses, Immediate PTO, Health, 401K


About this Employer

Hilton Garden Inn Falls Church

706 West Broad Street
Falls Church, VA 22046

(703) 237-8700

A welcoming hotel in the historic 'Little City'

The Hilton Garden Inn Falls Church is conveniently located in the heart of Falls Church near Northrop Grumman, General Dynamics, SAIC, CSC and Tysons Corner Center/Galleria.  While staying at our hotel, take advantage of our unique location just steps away from quaint shops and restaurants or enjoy a run on the Washington & Old Dominion Trail.  Complimentary corporate and Metro shuttle are also available.

Our beautifully appointed guest rooms and suites offer complimentary WiFi, a microwave, refrigerator and HDTV.  Enjoy American classics in The Garden Grille & Bar, or relax with a drink in the Pavilion Bar.  Work out in our complimentary fitness center or swim in our indoor pool.  The Hilton Garden Inn Falls Church can also host your next meeting or event, with over 2,600 sq. ft. of flexible meeting space and advanced audio visual solutions.