Photo of Hilton Garden Inn Falls Church, Falls Church, VA

Guest Service Provider / Hotel Front Desk

Hilton Garden Inn Falls Church

706 West Broad Street
Falls Church, VA 22046

110 Room Hotel
Managed By Palmer Gosnell Hospitality, LLC
Guest Service Provider/Front Desk staff at Hilton Garden Inn Falls Church

Compensation: Bonuses, Immediate PTO, Health, 401K, Full-Time

Position Summary:

Our front desk guest service providers interact with all guests to meet expectations and create repeat customers.

Essential Functions:

  • Greet Guests warmly, assist with guest expectations, needs and questions
  • Knowledge of hotel services and local attractions
  • Process inbound telephone calls in a friendly and efficient manner
  • Technical needs include handling reservations, checking guests in/out, billing transactions and handling monies
  • Interact with co-workers in a friendly and helpful manner
  • Act as advocate for other departments (housekeeping, engineering and food & beverage)
  • Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Assist with front office cleanliness, inventory supplies and manage market operations
  • Assist in guest shuttle needs

Skills and Abilities:

  • Servant attitude towards others, guests and co-workers
  • Excellent communication
  • OnQ experience is preferred
  • Ability to stand for extended periods of time
  • Willingness to help others
  • Willing to learn and grow in other areas of the hotel operation
Posted November 5, 2023

Hilton Garden Inn Falls Church

One mile from Falls Church attractions

We're walking distance to the Cherry Hill Farmhouse and several eateries, and one mile from The State Theatre and West Falls Church metro station. Shop at Tysons Galleria or walk the Washington & Old Dominion Trail – only four miles away. Enjoy drinks and snacks from our 24-hour Pavilion Pantry.

Other Job Openings