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Front Office Manager

posted March 19, 2020

Holiday Inn Express & Suites Denver Tech Center-Englewood
Englewood, CO
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Come join the team of the future EVEN Hotel by IHG. Our exciting lifestyle brand is looking for an energetic and goal oriented Front Office Manager who can support and lead the Guest Services team to ensure our guests have an awesome stay! Competitive salary, medical benefits, PTO and other perks!
777061 l

About This Job

Summary 

The Front Office Manager responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. 

Essential Functions 

  • Managing and training the Front Office staff
  • Ensuring the front desk provides a professional and friendly service for guests
  • Dealing with guests
  • Arranging staff scheduling
  • Acting as liaison between General Manager and staff
  • The Front Office is the area of the hotel where guests form their first and last impressions of the hotel – this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.
  • Oversee all aspects of the Front Desk team including training, coaching/counseling, and possibly scheduling 
  • Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines 
  • Provide a welcoming environment at all times 
  • Courteous phone etiquette   
  • Computer literacy 
  • Ability to effectively communicate with guests in a professional manner 
  • An energetic and outgoing personality 
  • Handle cash and credit cards accurately 
  • Demonstrate teamwork 
  • Protect guest information and ensure privacy 
  • Attempt to resolve complaints immediately and take ownership of situations 
  • Complete all Brand and Company Training in a timely manner 
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements  

Required 
  • Flexibility to work ALL SHIFTS and report for scheduled shifts 
  • Work experience in the Hospitality Field
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED          
Preferred 
  • AA or Bachelors Degree 
  • Experience with hotel operation systems  
Position Type/Expected Hours of Work 

This position regularly requires long hours and having availability days, nights and weekends plus being on call as needed. Demand and room occupancy dictates final scheduled hours. 

Work Environment 

While performing the duties of this job, the employee is required to stand for extended periods of time possibly in varying internal temperatures. Loud noises and bright lights are also present. Uniforms are partially provided and are required to be worn for each shift unless previous arrangements have been made.  

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees should be able to perform the essential functions of this job with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

EEO Statement 

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Compensation: Competitive

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About This Employer

Holiday Inn Express & Suites Denver Tech Center-Englewood

7380 South Clinton Street
Englewood, CO 80112

(303) 662-0777

92 Room Hotel

www.ihg.com

Our Hotel

Exceptional hospitality awaits you! Come and experience Mile High Hospitality at the Holiday Inn Express & Suites- Englewood located in the heart of the Denver Tech Center. Modern metropolitan commerce meets rustic Rocky Mountain charm, the Holiday Inn Express® Hotel & Suites Denver Tech Center- Englewood is your home for Colorado business. Work-week travelers enjoy the convenience of a Light Rail station less than one mile away, while weekend warriors are thrilled with the many natural wonders of Cherry Creek State Park, which is close to this Englewood hotel's property. Located two miles from the Holiday Inn Express & Suites, the hotel's address places you only moments from the 1,000 businesses that call the DTC home. Hotel guests can enjoy amenities such as Complimentary Breakfast Buffet served daily ,free high-speed wired and wireless Internet access to keep you connected, a heated indoor pool and a whirlpool to relax in after a long day at the office. Have the meetings come to you or cater an event in our 1,036 sq-ft Aspen Meeting Room.