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Front Office Manager

posted March 22, 2020

Hilton Miami Dadeland Hotel
Miami, FL
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765027 l

About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hilton Miami Dadeland Hotel

9100 North Kendall Drive
Miami, FL 33176

184 Room Hotel

www3.hilton.com

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At A Glance

Located 13 miles from Miami International Airport, we are two miles from Dadeland Center, Mall and Metro Station and near many other popular South Miami hot spots. Find everything you need and more in your contemporary guest room and enjoy thoughtful amenities such as an onsite Wellness Center, farm-to-table restaurant, International Wall of Water, outdoor heated pool, event space, and more.

  • 184 rooms and suites, all with WiFi access
  • Table 55 onsite farm-to-table restaurant, Grab & Go pantry and room service
  • International Wall of Water and Starbucks®
  • Wellness Center, Fitness Center, outdoor heated pool, walking and jogging trails
  • 10,000 sq. ft. of indoor and outdoor event space; 24-hour business center