The Guest Service Agent is responsible for welcoming casino resort guests in a warm, professional and friendly manner. Handles the processing of hotel reservations, assigns rooms according to player gaming value and guest requests, handles phone inquires, registers guests, handles room changes, reviews balances, collects payment, settles guest accounts, checks guests out, provide assistance and direction. Assists and supports department and division employees and management to deliver an exceptional overall guest experience.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reading of a computer screen, guest registration card and other documents. Identify guest at a distance, establish eye contact and service. Identify color codes on the computer screen and process accordingly. Monitor and react to the activity in the front lobby. Identify first in line guest to service in proper order. Switch focus from computer screen to document to guest and back.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate. Busy and populated front lobby, phone and office equipment.
Starting Salary: $15.72 Per Hour
Benefits Include:Medical Insurance, Dental Insurance, Vision Care Insurance, Life Insurance, Gas Discounts, 401k Savings Plan, Paid Time Off (PTO), Tuition Reimbursement, Free meals in our Employee Dining Room, Weekly Paychecks, Direct Deposit, Employee Discounts, Employee Assistance Program (EAP), Promotion Opportunities.
Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of California.
Cache Creek Casino Resort is owned and operated by the Yocha Dehe Wintun Nation, located in Brooks, California. From its humble beginnings as a bingo hall in 1985, Cache Creek now features over 2,400 slot machines and 122 table games, including a 14-table Poker Room.
The 415,000-square foot property also includes a 200-room luxury hotel and health spa, eight restaurants, Club 88 entertainment venue, outdoor swimming pool, casino gift shop and tribal-operated Mini Mart, Gas Station and Fire Station.