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Assistant General Manager

Posted July 9, 2020

Hampton Inn & Suites Jacksonville Deerwood Park
Jacksonville, FL
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The award-winning Hampton Inn & Suites Jacksonville South in Jacksonville, FL is seeking an experienced, energetic, and customer-service focused Assistant General Manager to co-manage and provide leadership throughout all divisions of the 128 room hotel!

About This Job

The award-winning Hampton Inn & Suites Jacksonville South located at 4415 Southside Blvd. in Jacksonville, FL is seeking an experienced, dynamic, and customer service focused Assistant General Manager.

The Assistant General Manager is responsible for providing exceptional leadership throughout all divisions of the hotel. The main focus of the AGM is to be is the “Master Recruiter” of the property and lead all efforts in recruitment, hiring, and training. Also, this position is considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services.

Responsibilities

  • Recruiting and Human Resources Management
    • Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees.
    • Monitoring and effectively forecasting hotel’s employee staffing needs
    • Adhering to all recruitment and hiring guidelines
    • Completing work schedules for front office department staff in a timely and effective manner
    • Reviewing and approving employees’ timecards
    • Enforcing and leading all training and development efforts throughout the hotel
    • Embracing, enforcing, and promoting the QTR culture to all departments and employees
    • Embracing and demonstrating the core ideology daily
    • Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
    • Conducting and/or participating in regular employee meetings
    • Effectively delegating projects and duties as needed
  • Hotel Operations
    • Knowledge of and ability to complete all hotel reports
    • Has a basic operational knowledge of all departments
    • Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly
    • Has a strong knowledge of brand standards and programs
    • Making sound decisions and identifying problems and offering solutions
    • Demonstrating knowledge of O&R and brand success plans
    • Ensuring the follow through of O&R
    • Maintaining daily processes and checklists
    • Understanding and completing all month end requirements
    • Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand
  • Budget/Financial Management
    • Operating efficiently under budgetary guidelines
    • Producing financial reports accurately and on a timely basis as needed
    • Monitoring and ensuring all cash control procedures are in place
  • Customer Service
    • Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property
    • Providing information to guests about hotel policies, services, and amenities
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
  • Community Relations
    • Maintaining active involvement in community and industry organizations
    • Participating in community activities, employee activities, and guest events
    • Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce
  • Accounts Receivable and Accounts Payable
    • Completing all accounting procedures for the property
    • Managing A/R and A/P appropriately
    • Organizing all payables in a timely and effective manner

Requirements

  • Prior supervisory experience is required – prior hospitality experience is strongly preferred
  • Prior training, recruiting, and onboarding experience is preferred
  • Strong initiative and work ethic
  • Punctual , reliable, and regular attendance
  • Strong attention to detail
  • Customer-service oriented
  • Strong multitasking and organizational skills
  • Ability to work in a fast-paced environment
  • Excellent communication skills – verbal and written
  • Excellent interpersonal skills and relationship building skills
  • Excellent time and project management skills

compensation: Competitive

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About this Employer

Hampton Inn & Suites Jacksonville Deerwood Park

4415 Southside Boulevard
Jacksonville, FL 32216

(904) 997-9100

128 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Our Hampton Inn & Suites Jacksonville Deerwood Park hotel is in the heart of Florida's largest city. This pet-friendly hotel is less than ten minutes from downtown business, culture, and family attractions. We’re minutes from the Jacksonville Jaguars' TIAA Bank Field, St. John's Town Center, golf courses, and the coastline.

If you're here on business, you'll appreciate our proximity to businesses including ADP, Bank of America, Deloitte, Kraton Polymers, and PNC Financial Services Group. If you want to meet on-site, you can host briefings for 12 in our boardroom and gatherings for 55 in our conference room. After a day of business, take a moment to enjoy our outdoor fireplace, water feature, and outdoor saltwater pool.

Relax in a luxurious guest room with a clean and fresh Hampton bed® or upgrade to a suite with space for the whole family. Start the day right with Hampton's free hot breakfast. Don't miss out if you have early appointments — grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday. For dinner, consult our local experts for inside info on the best Jacksonville, FL restaurants.