Posted September 16, 2020WoodSpring Suites Chicago Darien
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to WoodSpring Hotels Brand Standards and WHPM policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel.
Acts as Manager-on-Duty, GSR in the absence of staff due to call-off, termination, or resignation.
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions are not all inclusive; other duties may be assigned.
Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
At our 100% smoke free hotel, each WoodSpring Suites Chicago Darien guest can choose from three different suite options - all of which come with a fully-equipped in-room kitchen, including a full-sized refrigerator and freezer, a stove top and microwave - to match their needs. Additional kitchen items are available at the front desk for a small fee. Free basic wi-fi (free wireless internet), free parking, and 24/7 access to our on-site guest laundry facility and fitness center are also included in rates. All rooms are pet-friendly (see policy highlights below). Queen-sized beds in every room and sofas in select rooms.
Perfect for business travelers - those staying for professional reasons will enjoy our proximity to the McDonald’s Corporate Campus and other local, regional, and national businesses. Those traveling on a per-diem will enjoy our low rates and the ability to make and store food in their rooms. If you’re vacationing or traveling for pleasure, our accommodations are also great for solo and family travel. Our largest suites accommodate four adults and keep you close to all Chicagoland has to offer at rates far, far lower than you might expect for this access.