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Head Room Attendant

Posted June 14, 2020

WoodSpring Suites Clearwater
Clearwater, FL
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About This Job

Job Responsibilities

Maintains hotel rooms and public areas in a guest ready state. Works closely with the General Manager and other hotel staff to clean each room to brand standards, including inspecting every room to ensure it is guest ready. 

Head Room Attendants perform a wide variety of cleaning tasks in the hotel, cleaning both guest rooms, public spaces, and at times performing the duties of overnight/on-call, and/or Guest Service Representative. Work shifts vary by day and week and depending upon business needs. 

Besides performing the duties of a Room Attendant, the Head Room Attendant acts as a trainer and leader for other Room Attendants. The Head Room Attendant helps stock carts; ensures personal protective equipment is used, and that cleaning supplies are properly used.

 Essential Functions

  • Coordinates activities, cleaning priorities, and guest service needs with the front desk and management
  • Receives a list of rooms at the start of shift to identify rooms and public areas to be cleaned during Room Attendants’ shifts.
  • Maintains an orderly cart utilizing the detailed Cart Program.  The cart contains clean linens, towels, toiletry items, cleaning and disinfecting supplies, broom, dust pan and mop.  Carts should be stocked and ready to go at the beginning of each shift.
  • Inspects rooms and public areas to accepted health and safety standards for pest control.
  • Cleans rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, utilizing the detailed checklists so that health standards are met, and the property is clean to WoodSpring standards.
  • Cleans doors, door frames, vents, windows, cabinets, walls, outlets, packaged terminal air conditioner (PTAC) and windows.
  • Cleans and inspects fire prevention devices (smoke alarms and sprinklers).
  • Replaces soiled linen and towels, disinfects bathroom surfaces, dusts or wipes down all surfaces, sweeps and mops all floors.
  • Replenishes room supplies, toilet paper, soap, trash liners, etc.
  • Empties wastebaskets and transports other trash and waste to disposal areas.
  • Observes precautions required to protect hotel and guests, immediately reports any damage to a room, as well as any contents that should not be in a room (drugs, weapons, animals, etc.), to the General Manager.
  • Notifies General Manager of any maintenance issues.
  • Notifies General Manager of leftover guest belongings and bags and tags the items.
  • Keep storage areas clean, and organized.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Washes and folds laundry as necessary.
  • Inspects work performed to ensure that it meets specifications and established standards.
  • Position may require that employee cover on call, office closed desk hours and respond to guest emergencies, check ins or other service requests.  Company/Property cell phone will be provided.
  • Responds to hotel emergencies and masters all emergency policies and procedures.

Essential Functions are not all-inclusive; other duties may be assigned. 

Competencies

Communication—Listens well and follows instructions.

Dependability and reliability– Displays responsible behaviors at work:  attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic.  Behaving ethically, acting fairly, and taking responsibility.

Professionalism – Maintaining a professional presence.  Demonstrating self-control, maintaining a professional demeanor and a positive attitude. 

Skills/Qualifications

  • Quality Inspection process
  • Room Ready Inspection Experience
  • Blood borne pathogen Certification preferred
  • Hotel/Apartment/Cleaning Experience
  • OSHA Certified preferred
  • Effective time management skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift up to 50 lbs.
  • Continuous standing, walking, pushing, pulling, reaching, moving about, and lifting furniture/furnishings
  • Frequently bends, kneels and crouches
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, pushing, wiping
  • Exposure to hazardous chemicals (cleaning materials), odors, dirt and dust
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About this Employer

WoodSpring Suites Clearwater

15672 US Highway 19 N
Clearwater, FL 33764

(727) 900-7400

122 Room Hotel

www.woodspring.com

WoodSpring Suites Clearwater - Extended Stay Hotel in Clearwater, FL near the National Aviation Academy and PIE Airport

WoodSpring Suites Clearwater is an extended stay hotel unlike any other. A 100% smoke-free hotel, we only offer non-smoking hotel rooms. Three room layouts, allowing one-to-four guests per room, are available including accessible rooms. Queen beds in every room, leather sofas in select rooms. A pet-friendly hotel - some pets are welcome (see policy overview below). A fitness center, guest laundry room, and free basic wi-fi and free parking are always available for every guest as are vending machines. In-room kitchens, in every room, are complete with a stove, microwave oven, full-sized refrigerator and freezer and lots of cupboard and counter space as well as a prep sink. Additional kitchen items are available, for a fee, at the front desk during office hours.

Guests choosing WoodSpring Suites Clearwater for their extended stay hotel needs while staying in the St. Petersburg / Largo / Pinellas Park area will enjoy maximum savings of time and money if they use their in-room kitchens to store, prepare, and enjoy meals and food. To ensure a simple experience, guests can find dozens of grocery and retail shopping options as well as dining options nearby including some within easy walking distance. Enjoy options like Wawa, Walmart Supercenter, Einstein Bros. Bages, Taco Bell, LongHorn Steakhouse, Chili's, Chipotle, SUBWAY, Smashburger, Siam Thai & Sushi, Wendy's, Applebee's Neighborhood Grill & Bar, Pizza Hut (delivers), Publix Super Market, Family Dollar, Burger King, Dunkin' Donuts, Culver's, Outback Steakhouse, CVS, Walgreens, Winn-Dixie (grocery), Dollar General, Panda Express, Arby's, Cracker Barrel, Chick-fil-A, Panera Bread, Domino's, Walmart Neighborhood Market, and many more.

No matter how long you stay with WoodSpring Suites Clearwater, you will be surrounded by a welcoming, refreshing and relaxing atmosphere. Our goal is to provide you with an extended stay hotel experience you are going to enjoy. Our fitness center, free basic wi-fi, in-room kitchens, free parking, guest laundry room, and weekly rates are all designed to ensure comfort, convenience, and savings.